Customer Service Representative - Bilingual (English/Spanish)

Customer Service Representative - Bilingual (English/Spanish) SAN RAFAEL - SAN RAFAEL, CA 94901 Overview Salary Range $19.00 - $20.00 Hourly Level Entry Position Type Full Time Category Customer Service Description Tienes experiencia en ventas, servicio al cliente o call center? Convirtete en Experto en Crdito Financiero. Nosotros te entrenamos. Apoyo Financiero, Inc. est contratando talento bilinge para nuestra sucursal de Santa Ana. Esta oportunidad es ideal para personas bilinges con experiencia en ventas, servicio al cliente, call center, cobranza, retail, cashier o atencin directa al pblico. No requerimos experiencia previa en servicios financieros, ya que Apoyo Financiero ofrece capacitacin completa en el ciclo de crdito, educacin financiera y manejo responsable del historial crediticio del cliente. En Apoyo Financiero buscamos personas que no solo quieran trabajar en ventas o servicio al cliente, sino que deseen convertirse en Especialistas en Crdito Financiero. A travs de tu trabajo, podrs ayudar a nuestra comunidad a cubrir una necesidad financiera, alcanzar una meta importante, cumplir un sueo y aprender a tomar mejores decisiones para cuidar su historial de crdito. Nuestro compromiso va ms all de ofrecer productos financieros: queremos acompaar, orientar y educar a nuestra comunidad con respeto, responsabilidad y empata. En Apoyo Financiero te damos el entrenamiento para crecer en una carrera estable dentro del sector financiero. Perfil ideal: Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atencin al cliente. Bilinge ingls/espaol. Gusto por trabajar con metas, seguimiento y servicio al cliente. Capacidad para explicar informacin de manera clara, profesional y respetuosa. Inters en ayudar a la comunidad a travs de educacin financiera y orientacin responsable. Deseo de crecer dentro de una empresa estable. Capacitacin y entrenamiento continuo. Oportunidades reales de crecimiento interno; en Apoyo Financiero, el 98% de nuestro liderazgo ha crecido dentro de la empresa Qualifications THE OPPORTUNITY We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we'll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you. On-site role (not remote/hybrid). KEY RESPONSIBILITIES Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments. Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients. Customer Service: Use active listening to identify client needs and deliver effective solutions. Administration and Operations: Support log control, maintain office order, and perform general administrative tasks. The ideal candidate demonstrates reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork. GENERAL REQUIREMENTS (Our ideal candidate) Sales and collections experience preferred. Minimum 1 year of customer service experience (Retail, Sales, Financial Services). Service-oriented and able to resolve customer concerns professionally. Strong phone presence; comfortable with high call volume. Bilingual (English/Spanish). Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum). Self-motivated with a strong desire for professional growth. Open to ongoing coaching and committed to becoming an expert in consumer credit. High School diploma required; College preferred. Must be able to maintain strict confidentiality of client information. COMPENSATION & BENEFITS Pay scale (good-faith hourly range): $19.00 $20.50 (range depends on location, education, and experience). Medical benefits. 401(k) Retirement plan. Paid holidays, vacation days, sick days, and bereavement (direct family). Training and leadership development. Inspiring career path with internal growth opportunities. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members SCHEDULE / POSITION DETAILS Non-Exempt position Full-time / 40 hours per week Typical schedule: MondaySaturday, 9:30 a.m. 6:30 p.m. (two days off per week, including Sundays). Schedule may vary based on business needs. Note: Apoyo Financiero does not offer remote/hybrid positions. All positions are on-site. PRE-EMPLOYMENT SCREENING, WORK AUTHORIZATION & ID VERIFICATION Employment is contingent upon successful completion of job-related pre-employment screening(s), as applicable and permitted by law. Any screening involving criminal history (if applicable) is conducted only after a conditional offer of employment. For identity verification purposes, acceptable identity documents include a government-issued photo ID (e.g., state ID, passport, or driver's license). A driver's license is not required for this position. Apoyo Financiero participates in E-Verify, operated by U.S. Citizenship and Immigration Services (USCIS), and uses it only in the time and manner permitted by law. Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations in accordance with applicable law. EQUAL OPPORTUNITY EMPLOYER We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.