Service Coordinator at Cerris Systems in Reno, Nevada

Job TitleWork hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we've got your growth in mind. We believe Cerris isn't just a great place to start your career - it's a great place to watch it advance for years to come. Come build the Extraordinary with us. Apply today!Nature of WorkProvide dispatch duties to support the day-to-day operation of the service department and/or special projects group.Essential Duties & ResponsibilitiesCoordinate and assist with prioritizing the dispatching of field personnel and resources.Keep clients updated on status of requested service.Create and update files of various types. For example: documents, spreadsheets, and databases.Perform other administrative activities including, but not limited to, answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients.Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders.Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable.Compose and/or edit letters, memos, reports, procedures, etc., as required.May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.Create client proposals based on information and pricing provided by others.Provide coding and time entry assistance to field personnel as needed, and the coding of and entry into accounting system of service technician payroll.Post-service follow-up with customers to ensure satisfaction prior to sending invoice.Assist in the coordination and scheduling of maintenance contract activities.Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc.Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals.Coordinate and supervise administrative support activities with additional personnel.Promote the company safety culture and safety awareness throughout the company, projects, or office.Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.QualificationsAbility to perform work accurately and completely, and in a timely mannerStrong communication skills, verbal and writtenAbility to understand and implement best practice standardsKnowledge of organizational structure and available resourcesAbility to quickly and effectively solve complex problemsAbility to deliver quality through attention to detailOrganizational skillsListening skillsAbility to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levelsAbility to be proactive and resourcefulAbility to follow-up on inquiries in a timely mannerAbility to prioritize multiple projectsProficiency in MS Office and all other company utilized softwareAbility to build relationships with team members that transcend a projectAbility to build relationships and collaborate within a teamAbility to learn and use a variety of software, tools, and systems necessary to meet business needsEducationHigh School Diploma or General Education Degree (GED)Experience1+ year of related work experience preferredOther technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.Physical Demands and Working EnvironmentMust be able to lift up to 25 poundsNormal office environmentFrequent activity: sitting, viewing, and typing on computer screenOccasional activity: standing, walking, bending, reaching above shoulderCerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.