Catering + Retail Manager

Management position, responsible for developing and executing dining solutions to meet customer needs and tastes.  Oversees and manages dining operations where customers order prepared food from a menu. 

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential 
• Ensures individual and team performance meets objectives and client expectations 
• Ensures safety and sanitation standards in all operations 
• Maintains effective client and customer rapport for mutually beneficial business relationships 
• Identifies client needs and communicates operational progress 
• Ensures the completion and maintenance of profit and loss statements 
• Deliver client and company financial targets 
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins 
• Creates value through efficient operations, appropriate cost controls, and profit management 
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives 
• Ensures entire team is trained and able to execute 
• Supervises team regarding production, quality and control 
• Maintains a safe and healthy environment for clients, customers and employees 
• Primarily responsible for food service at an assigned retail food location 
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development 
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met 
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases 
• Assists in location forecast and accounting 
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards 
• Coordinates activities with other internal departments 
• Interfaces with vendors and key service users within client organization 
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations 
• Develops and implements retail services plans to improve service, quality and profitability of service areas   
• Maintain effective working relationships with other departments to provide a unified retail experience for customers   

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.    

Qualifications

• Requires at least 4 years of experience 

• Requires 1-3 years of experience in a management role  

• Previous experience in retail required  

• Requires a bachelor’s degree or equivalent experience 

• Strong communication skills   

• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.  

• Must be able to stand for extended periods of time  

• Ability to demonstrate excellent customer service using Aramark's standard service model 

Education