Universal Teller I

Job Summary The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the IBC Experience. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet the customer’s banking needs. The role is full‑time and requires working in the office. Essential Job Functions Process paying and receiving teller transactions. Deliver the IBC Experience by providing prompt, efficient, and friendly customer service. Balance and maintain assigned cash box and vault, if applicable, and perform the end‑of‑day process. Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities. Perform successfully to Sales Performance Goals and Referral Programs. Participate in product and service initiatives for bank growth. Attend company meetings. Process foreign currency transactions. Follow proper procedures to minimize errors and reduce losses. Assist in solving issues that pertain to customer transactions. Answer all banking‑related inquiries. Operate and maintain all necessary teller equipment. Assist with branch procedures under dual control requirements, including branch opening and closing. Assist in on‑the‑job training for their branch and other branches. Provide flexibility to report to work and assist other branches. Perform the duties of the sales functions. Perform other duties as assigned. Skills Good oral and written communication (Bilingual preferred for border markets). Strong focus on quality and accuracy. Teamwork. Sensitivity to guidelines. Focus on sales and results. Service orientation. Learning strategies. Mathematics. Critical thinking. Problem solving. Judgment and sound decision‑making abilities. Education & Experience High school graduate or GED equivalent. 1 to 6 months cash handling preferred. 1+ years of experience interacting with people preferred. Benefits Medical Plan. Employer‑Paid Life Insurance. Flexible Spending Program. 401(k) Profit Sharing Program. Supplemental Benefit Programs such as Vision, Dental, Disability, Tuition Assistance Program. Sick Leave. Vacation. Paid Holidays. #J-18808-Ljbffr