Personal Banker I - Fluor Daniel Dr-Hwy 6

Overview The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. This role processes teller transactions and works as a member of the platform staff, using consultative sales and service processes to meet customers’ financial needs. Responsible and accountable for risk by openly exchanging ideas, elevating concerns, and personally following policies. The position ensures actions drive a positive customer experience while operating within the bank's risk appetite. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and other related financial information to ensure customers are in appropriate solutions that align with their needs. Provide customer support needed reinforcing the value of current and new technology. Process teller transactions and adhere to balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee. Other duties as assigned. Risk Management The role is accountable for consistently identifying, assessing, managing, monitoring, and reporting risks of all types, while operating within the bank's risk appetite. Working Conditions Normal office environment. Extending viewing of computer screens. Minimum Knowledge, Skills, and Abilities Required High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Benefits The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skillset, experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan. The extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well‑being. Location Sugar Land, Texas 77478 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank