Spa Coordinator

Job DescriptionJob Description✨ Spa Coordinator | The Woodhouse Day Spa – GreenvilleWant to be part of something special?The Woodhouse Day Spa offers a luxury spa experience right here in Greenville, and we’re looking for an exceptional Spa Coordinator to join our team!If you love hospitality, thrive in a fast-paced environment, enjoy making people feel special, and naturally take ownership of the details, we want to meet you.At Woodhouse, our guests come to relax, recharge, and be cared for. As a Spa Coordinator, you are at the heart of that experience. You are the welcoming face of the spa, the person who keeps the day moving, and a key part of making sure every guest and team member has an exceptional experience. This Is More Than a Front Desk PositionOur Spa Coordinators are hospitality leaders who help orchestrate the entire day.You’ll work closely with management and our service providers to make sure the spa is staffed, organized, prepared, and running beautifully from opening to closing.You’ll be responsible for coordinating the daily flow of the spa — making sure the right people are in the right places, guests are taken care of, appointments are confirmed, laundry is moving, checklists are completed, and the many details behind the scenes are handled so the guest experience feels effortless.When needed, you’ll also step into the Manager-on-Duty (MOD) role, confidently handling guest situations, supporting the team, and making decisions that keep the spa running smoothly.If you’re someone who sees what needs to be done and doesn’t wait to be asked, you’ll thrive here. What You'll DoCreate an Exceptional Guest ExperienceBe the warm, welcoming first and last impression for every guest.Welcome guests and introduce them to the Woodhouse experience, locker room, amenities, and services.Answer calls, listen to guest needs, schedule appointments, and make thoughtful service recommendations.Check guests in and out and process payments accurately.Create personalized experiences by remembering the little things — a favorite beverage, a birthday, an anniversary, or a guest’s personal preferences.Address guest questions and concerns with professionalism, warmth, and confidence. Coordinate the DayHelp organize and coordinate the entire spa operation each day.Make sure team members are in the appropriate positions and prepared for the day’s schedule.Monitor appointments and the flow of services to keep the spa running efficiently and on time.Coordinate appointment confirmation calls and guest communications.Communicate with therapists, estheticians, management, and other team members throughout the day.Coordinate laundry, laundry walk-backs, room readiness, and other daily operational needs.Keep the front desk and spa organized, polished, and ready for guests.Make sure Woodhouse standards and protocols are followed consistently.Jump in wherever needed to keep the day moving. Be a Leader When It MattersServe as Manager-on-Duty (MOD) when assigned.Step in to handle guest situations and service recovery when needed.Support team members and help resolve day-to-day operational challenges.Maintain a calm, professional presence even when the spa gets busy.Communicate important situations and updates to management.Help create a positive, supportive, and accountable team environment. Open & Close the SpaTake responsibility for opening or closing the spa as scheduled.Complete all opening and closing checklists thoroughly and to Woodhouse standards.Ensure all daily tasks are completed before leaving.Make sure the spa is clean, organized, prepared, and secure.Properly secure the building at closing and ensure all closing procedures are completed. Build Relationships & Drive the BusinessEncourage guests to schedule their next appointment before leaving.Educate guests about services, treatments, and retail products.Make personalized product recommendations based on guest needs.Support guest retention and retail initiatives.❤️ Who We're Looking ForWe’re looking for someone who is:Warm, welcoming, and genuinely enjoys taking care of peopleOrganized and naturally good at multitaskingConfident communicating with guests and team membersComfortable taking initiative and making decisionsDetail-oriented and committed to high standardsCalm and professional in a busy environmentA natural problem solver who enjoys being part of a teamPassionate about hospitality and creating memorable experiencesComfortable working evenings, weekends, and holidays as needed⭐ Experience We Recommend2+ years of experience in a spa, restaurant, hotel, hospitality, or other customer-facing environment is recommended.We especially value candidates who have experience coordinating people, managing a busy front desk, handling guest concerns, working in a luxury hospitality environment, or serving as a shift lead, supervisor, MOD, or similar leadership role.If you have strong hospitality experience and a passion for exceptional service, we encourage you to apply!Woodhouse Perks Include: Competitive pay and incentive programs Generous employee discounts on services and products✨ Work in a beautiful, state-of-the-art luxury facility Opportunities to grow with the Woodhouse team Opportunities to enjoy Woodhouse services and productsReady to Join Us?If you’re looking for more than a typical front desk job and want to be an important part of a luxury hospitality team, we’d love to hear from you.Apply today and help us create something exceptional in Greenville!The Woodhouse Day Spa is an Equal Opportunity Employer and a drug-free and smoke-free workplace.Job Type: Full-time\nCompany DescriptionWe are a franchised company, with a small business feel! Our core values are Trust, Honesty, and Respect! We want to grow our team to be successful professionals, while maintaining their health and safety!Company DescriptionWe are a franchised company, with a small business feel! Our core values are Trust, Honesty, and Respect! We want to grow our team to be successful professionals, while maintaining their health and safety! The Woodhouse Day Spa