Subrogation Manager (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we area

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Subrogation Manager to join our Claims team based in our Plymouth, MN; Denver, CO; Canton, MA; Atlanta, GA; New York City, NY or Chicago, IL office on a hybrid schedule. This position manages components of subrogation handling for multiple specialty lines of business. Develops plans, analyzes results and oversees work of subrogation staff. Reviews and provides direction/makes recommendation on settlement authority where required, on complex, and/or high exposure subrogation claims. Supports Subro Director through communication about specific claims, identification of claim trends, input on form development, and marketing support.  Monitors claim quality, customer feedback and claim reports of staff to ensure compliance with regulatory requirements, customer satisfaction and achievement of corporate objectives. Independently operates within stated company guidelines and high authority levels in the settlement of subrogation claims. Some of the Subrogation Manager responsibilities include but are not limited to:

• Ensures execution of proper handling strategies; including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation. 
• Recommends, drafts and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages assigned portfolio within mandated guidelines
• Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation and settlement of subrogation on claims with exposures in excess of staff counsel’s and staff autonomy levels.
• Proactively manages allocation of all incoming settlements and collections proceeds to support accurate production of KPI’s
• Reviews and analyzes subrogation reports to ensure expected outcomes based on KPI’s in place
• Identify trends and develop and implements strategies to correct adverse trends.
• Maintains a strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.   
• Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff.   Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
• Anticipates and meets all customer needs (internal and external business partners).
• Liaise, trains and collaborates extensively across the Claims Department within all lines of business to foster and maintain organizational recognition of subrogation opportunities
• This person will manage a team of 7 people (possibly more down the road) from varying lines of business. (Auto, small property, workers compensation, occupational accident) 
• A background in all lines of business preferred but not absolute. Not only managing current staff, but included in this, is the development/oversight of our new hires.

The expertise you bring

• Bachelor’s degree or equivalent experience required;
• Minimum of 7-10 years of specialty claim experience
• 3-5 years of Subrogation experience
• 3-5 years of supervisory/management experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $111,000 – $147,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $129,000 - $151,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:   We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact  

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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