Technical Alignment Manager (Sr. IT Engineer at MSP)

Job Description

Job Description

At One Step Secure I/T , we deliver managed services and cybersecurity that help businesses run smarter, safer, and more efficiently. We’re a privately-owned company with a team that enjoys what they do — and who they do it with. With an average tenure close to 10 years, we’ve built a culture rooted in trust, integrity, and shared values.

If you’re a highly technical, client-focused problem solver who thrives on making technology work better for businesses, this could be the role for you.

About the Role

The IT Systems Alignment (Technical Alignment Manager) is the trusted technical advisor for our clients. You’ll dig deep into their operations, learn how they use technology, and make sure their IT environment is aligned with best practices, industry standards, and compliance requirements.

By maintaining a close technical relationship, you’ll be able to:

• Spot risks and technical gaps before they become problems
• Recommend enhancements that improve cybersecurity, performance, and user experience
• Drive proactive service and planning that reduces reactive support costs
• Provide big-company IT solutions to help small businesses succeed

This is a hands-on, proactive role where you’ll work directly with clients, vendors, and teammates to create long-term technical success.

What You’ll Bring

• Strong technical troubleshooting and problem-solving skills
• Ability to translate IT language into business terms for stakeholders at all levels
• Detail-oriented, organized, and proactive mindset
• Excellent documentation and communication skills
• Team player with a customer-first attitude (“How can I help? Where do we go from here?”)
• Ability to manage multiple projects and priorities independently
• Commitment to continuous learning and earning certifications

Experience & Skills

• 7+ years in a technology support environment, with project design and delivery experience
• Prior Managed Services Provider (MSP) experience strongly preferred
• Solid understanding of infrastructure, systems, and networks (hardware/software)
• Preferred experience with:
• • ConnectWise, LabTech
  • Microsoft Intune, Microsoft Copilot
  • Azure and AWS
  • Windows Desktop/Server, Mac OS
  • Exchange, SQL, SharePoint, Office 365
  • Active Directory, Group Policies
  • DNS, VPN, WAN/LAN connectivity
  • Switches, routers, firewalls, and security solutions
  • Enterprise backup and business continuity solutions

Education & Certifications

• Bachelor’s degree in Computer Science, Engineering, or related IT field preferred
• Professional certifications a plus:
• • Microsoft (MCP, MCSA, MCSE)
  • CompTIA (A+, Network+)
  • Cisco CCNA
  • VMware VCP
  • Citrix CCEA/CCIA
  • SonicWALL CSSA

Work Environment & Travel

• This is a travel role — TAMs spend most of their time at client sites
• Occasional irregular hours or on-call rotation may be required
• Must be able to lift and set up equipment as needed
• Clean driving record and reliable vehicle required

Equal Opportunity Employer

One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity or other non-merit factor.