Resident Manager, PT

Operate directly under the supervision of the MWR Director and oversee day to day activities to include operation of a 14-room hotel, 6 two bedrooms, 2 three-bedroom duplex units, and 4 RV lots. Maintain computer registration system for all guests billeted, collect money and issue receipts for all spaces rented. Manage personnel and records, responsible for hiring, training, evaluation, and discipline of hotel staff. Oversee and mentor workforce in all positions to include desk clerks and housekeepers. Ensure Cash Handling Procedures and Credit Card compliance is observed at all times. Collect payments and maintain records of budgets, funds, and expenses. Monitor employee performance and conduct regular evaluations to help improve customer service. Provide outstanding customer service to military members and families. Resolve issues regarding hotel services, amenities, and policies. Inspect hotel for safety issues and equipment failures and ensure work orders are processed in a timely manner. Organize activities and assign responsibilities to employees to ensure productivity. Create and apply a marketing strategy to promote the hotel’s services and amenities. Evaluate hotel performance and ensure compliance with health and safety rules. Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments. Ensure employees are fully trained in fire safety and fire extinguisher use including scheduling refresher training twice a year. Other duties as assigned. Requirements Three years’ experience in hospitality, business administration or relevant experience. Strong understanding of hotel management best practices and data entry software. Demonstrates professional knowledge of sales, cash handling, and personnel procedures. Experience working with a diverse group of employees and supervisory experience. Required to communicate effectively, both orally and in writing. Knowledge of computer programs such as excel, word, and outlook. Four years' experience in a supervisory position at a lodging/hospitality operation, with at least 2 years of management or supervisory experience as a first level supervisor (preferred). A Certified Hotel/Hospitality Administrator designation or certification (preferred). Bilingual - English and Spanish (preferred). Core Competencies Demonstrates expertise in hotel management, including operations, personnel management, and customer service. Proficient in financial activities, compliance with safety regulations, and effective communication in both English and Spanish. Highest-signal resume keywords Hotel Management Best Practices Cash Handling Procedures Personnel Management Customer Service Excellence Bilingual - English and Spanish ATS Optimization Keywords Hard Skills Data Entry Software Budget Management Room Rate Establishment Safety Compliance Marketing Strategy Development Soft Skills Effective Communication Employee Mentoring Problem Resolution Team Leadership Certifications & Qualifications Certified Hotel/Hospitality Administrator Industry Keywords Hospitality Lodging Operations Customer Service Diverse Workforce Management Tools & Technologies Computer Registration System Excel Word Outlook #J-18808-Ljbffr Jobtailor