Guest Experience Lead - CocoNene International Market Place (Full-Time)

Guest Experience Lead - CocoNene International Market Place (Full-Time) We are hiring an Experience Lead for our flagship CocoNene location at International Market Place in Waikīkī. This role blends hospitality, leadership, coaching, communication, and guest experience into a highly active floor role. Experience Leads help set the tone for the entire store through warmth, awareness, strong sales leadership, and calm support during fast‑paced moments. They guide store flow, support teammates in real time, and create meaningful guest experiences while protecting the energy, standards, and culture that make CocoNene special. What you’ll do Lead by example through strong guest connection and sales performance Help maintain warm, calm, high‑energy store flow during busy moments Support teammates through in‑the‑moment coaching, guidance, and encouragement Help direct floor coverage and team focus throughout the day Run huddles, communicate priorities, and keep the team aligned Support guest recovery situations with professionalism and care Protect store standards, visual presentation, and overall experience Help newer team members feel confident and supported Model strong awareness, initiative, and teamwork Step into guest opportunities quickly and confidently Support promotions, wrapping standards, and daily operations Communicate patterns, concerns, and opportunities to leadership Help protect the positive, collaborative, fun culture of the store Qualifications Warm, emotionally intelligent, and calm under pressure Strong communication skills to guide others kindly and clearly Natural leadership presence without ego or micromanaging High awareness and ability to multitask in a fast‑paced environment Strong guest service and sales abilities Someone who takes initiative and naturally steps in to help Growth‑minded and motivated by goals, improvement, and supporting team success Reliable, adaptable, solution‑oriented Pride in supporting Hawai‘i‑made products, local artists, and local manufacturing Ability to work nights, weekends, holidays, and late hours (shifts 8 am–10 pm) High school graduate or equivalent Nice‑to‑have Leadership, hospitality, or trainer experience Retail sales experience in fast‑paced environment Experience coaching or mentoring others Cash handling or POS experience Conversational Japanese (helpful but not required) Experience working in tourism, hospitality, or guest‑facing environments Why Join Us? Help shape the experience of one of the highest‑energy retail environments in our company Work with a team that values warmth, awareness, teamwork, and accountability Support Hawai‘i artists, local manufacturing, and local jobs Build real leadership, communication, hospitality, and sales skills Create meaningful memories for visitors and locals worldwide Benefits Pay: $22–$25+ per hour (base + bonus). Full‑time benefits include medical, 401(k), PTO, and employee discount across all sister brands. To Apply Please send your resume and cover letter explaining why you’d be a great fit for CocoNene at International Market Place. #J-18808-Ljbffr The Art Source, Inc.