Service Supervisor

Service Supervisor

Western Pest Services is a premier provider of pest control solutions. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Service Supervisor for our Philadelphia, PA branch!

Responsibilities

The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.

What We're Looking For:

The ideal candidate will have at least 3 years of supervisory or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

We Offer…

• Competitive compensation; base salary & bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
• Paid time off (holiday/vacation/sick)
• Company vehicle & gas card
• Paid training/industry orientation
• Smartphone, equipment, etc.
• Opportunity to obtain the state pesticide licensing (required)
• Opportunities for growth, development, and advancement

Qualifications

As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...

• Lead and mentor the entire service operation
• Provide highly skilled "hands-on" management
• Train and develop technicians
• Conduct in-house and in field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast-paced environment
• Exhibit excellent communication skills
• Must be 18 years of age
• We will consider all qualified applicants in a manner consistent with applicable federal, state and local laws

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities