Senior Assistant Customer Support

Location: Montgomery, AL, US, 36117-6008 Summary As a Senior Assistant Customer Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved Adhere to the client’s SLAs and consistently meet production targets Collaborate with team members, management and clients to resolve client inquiries; cross‑train new resources in customer service processes Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we’re looking for 2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem‑solving skills to bring inquiries to effective resolution Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role Employee Benefits & Perks: Health benefits (medical, dental, and vision) begin on Day1 of employment. 401(k) with company match and additional benefits become available within the first few months. Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee’s start date at Gainwell. Career growth and advancement opportunities are encouraged and supported. A company‑provided computer is supplied for work use. The pay range for this position is $27,200.00 – $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.” #J-18808-Ljbffr