Work Comp/Personal Injury Patient Case Manager

Job Description

Job Description

Medical/Legal Outreach Specialist - Injury Care TeamJoin Our Mission to Transform Patient Care

Company : Injury Care Team (ICT)
Position : Patient Outreach Specialist
Location : Chicago, IL (Multiple office possibilities, depending on location)
Employment Type : Full-time

About Us

The Injury Care Team (ICT) is a pioneering healthcare organization that provides comprehensive injury care coordination across multiple hospital systems. We specialize in connecting patients with the right medical care, insurance resources, and legal advocacy to ensure optimal recovery outcomes. Our innovative approach combines medical expertise with financial counseling and legal services to support patients through every step of their recovery journey.

Position Overview

We're seeking a dynamic Patient Outreach Specialist to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people during challenging times, and wants to make a meaningful impact on patient outcomes. You'll serve as a crucial bridge between emergency department encounters and ongoing patient care, working directly with patients, medical providers, insurance companies, and legal professionals.

What You'll Do

Patient Advocacy & Support

• Conduct compassionate follow-up calls with patients after emergency department visits
• Guide patients through complex insurance processes and coverage options
• Coordinate comprehensive medical care including specialist appointments, imaging, and therapy services
• Provide concierge-level support to ensure seamless patient experience

Insurance & Claims Coordination

• Investigate and identify optimal insurance coverage options for patients
• Assist with third-party liability claims and workers' compensation cases
• Navigate insurance denials and appeals processes
• Ensure proper billing coordination between providers and carriers

Legal Service Facilitation

• Assess situations where patients may benefit from legal representation
• Facilitate connections with qualified attorneys in our partner network
• Support patients through the legal consultation process
• Maintain ongoing communication with legal partners regarding case development

Case Management Excellence

• Maintain comprehensive patient records and case documentation
• Track patient progress through treatment and recovery processes
• Coordinate between multiple stakeholders including medical providers, insurers, and legal representatives
• Generate reports and maintain quality assurance standards

What We Offer

Competitive Compensation Package

• Attractive base salary with significant performance bonus opportunities
• Comprehensive benefits package including health, dental, vision, and 401(k)
• Performance-based incentives that reward excellence and dedication
• Flexible after-hours availability bonuses for exceptional service

Professional Growth & Development

• Extensive training in healthcare coordination, insurance processes, and legal case management
• Ongoing education in medical terminology and patient advocacy
• Career advancement opportunities within a growing organization
• Professional liability insurance and legal support

Work-Life Balance

• Company-provided technology including smartphone and laptop
• Autonomous work style with supportive team environment

What You Bring

Required Qualifications

• Bachelor's degree preferred or equivalent experience in healthcare, insurance, or legal services
• 2+ years of experience in patient services, case management, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency with computer systems and database management
• Empathetic approach to patient care and advocacy

Preferred Qualifications

• Experience with insurance claims or third-party liability investigations
• Knowledge of personal injury law or legal case management
• Healthcare administration or case management certification
• Bilingual capabilities (English/Spanish)
• Experience working in fast-paced, multi-stakeholder environments

Personal Qualities

• Genuine passion for helping people during difficult times
• Self-motivated with ability to work independently
• Strong problem-solving skills and resourcefulness
• Professional demeanor with ability to build rapport quickly
• Flexibility to adapt to changing priorities and patient needs

Why This Role is Special

This position offers a unique opportunity to directly impact patient outcomes while building a rewarding career in healthcare coordination. You'll work at the intersection of medical care, insurance advocacy, and legal services - gaining valuable experience across multiple industries while making a meaningful difference in people's lives.

Professional Development Opportunities:

• Training in specialized areas including TPL investigation, legal case management, and insurance coordination
• Exposure to healthcare operations across multiple hospital systems
• Networking opportunities with medical professionals, legal experts, and insurance specialists
• Potential for advancement into management or specialized roles within our growing organization

Financial Growth Potential:

• Performance-based compensation structure that rewards excellence
• Opportunities for increased earnings through dedication and skill development
• Flexible work arrangements that can accommodate personal and professional goals
• Comprehensive benefits package with room for advancement

Ready to Make a Difference?

If you're passionate about patient advocacy, enjoy working in a dynamic environment, and want to build a career that combines healthcare, insurance, and legal services, we'd love to hear from you.

To Apply: Please submit your resume and a brief cover letter explaining why you're interested in this role and how your experience aligns with our mission of comprehensive patient care coordination.

Next Steps:

• Initial phone screening with our HR team
• Interview with ICT Operations Manager
• Skills assessment and scenario-based discussion
• Reference checks and background verification

Join us in revolutionizing patient care coordination and build a rewarding career that makes a real difference in people's lives.