Guest Service Specialist

Guest Services Agent Hard Rock Hotel San Diego On-Site | Full-Time & Part-Time First Impressions. Lasting Impact. Legendary Hospitality. At Hard Rock Hotel San Diego, Guest Services is more than a departmentit's where unforgettable guest experiences begin. As a Guest Services Agent, you're more than a team memberyou're the face, energy, and connection behind exceptional hospitality in the heart of the Gaslamp Quarter. From check-in to check-out and every memorable moment in between, you help create experiences that keep guests coming back. Your Mission Create unforgettable first and final impressions by delivering personalized service, seamless arrivals and departures, and exceptional hospitality at every guest touchpoint. What You'll Do Greet every guest with genuine warmth, professionalism, and confidence Manage guest arrivals and departures with efficiency, accuracy, and care Assist with room assignments, billing, reservations, and guest requests Provide recommendations on hotel amenities, dining, nightlife, and local attractions Anticipate guest needs and deliver personalized service experiences Resolve guest concerns with empathy, urgency, and professionalism Collaborate with Valet, Housekeeping, Engineering, and other departments to ensure seamless service Help create memorable moments that elevate the overall guest experience You're a Great Fit If You Thrive in a fast-paced, high-energy hospitality environment Are a natural communicator and enjoy connecting with people Bring guest service, customer service, or hotel experience Have strong attention to detail and excellent problem-solving skills Stay calm under pressure while keeping a positive attitude Love creating memorable experiences and delivering exceptional service Know the local San Diego scene and enjoy sharing recommendations Why Join Hard Rock Hotel San Diego? Legendary Brand: Be part of an iconic hotel known for music, individuality, and unforgettable guest experiences. Center Stage Downtown: Work in the heart of the Gaslamp Quarter, where San Diego's energy, nightlife, and culture come alive. Rockstar Perks: Competitive pay, growth opportunities, and career development with Coury Hospitality. Culture: Join a team where passion, personality, and service excellence take center stage. Let's Rock This Together If you're ready to bring the energy, create unforgettable moments, and make every guest feel like a VIP, Hard Rock Hotel San Diego is ready for you. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.