Security Manager

Job Description

Job Description

Security Manager

Job Summary

We are looking for an experienced Security Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Must be able to obtain and maintain a Tribal Gaming License
• High school diploma and 3-5 years of gaming and hotel security experience, including at least 2 years in a supervisory or lead role, or equivalent combination. Associate or bachelor’s degree preferred.
• Florida State "D" Unarmed Security Officer License required.
• Florida State "G" Firearms Security Officer License required.
• Obtain a First Aid/AED Certification required.
• Possess a valid driver's license and have acceptable driving history as determined by Miccosukee Tribe of Indians of Florida
• Strong computer skills, including report writing, scheduling systems, and incident tracking software.
• Working knowledge of local, State, Federal and Gaming related laws and regulations.
• Effective communication skills required.
• English required, bilingual preferred.
• Basic math skills required.
• Must be available to work all shifts, including nights, weekends, and holidays
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
• Able to lift/move approximately 25lbs.

• Professionally trained in active shooter response and emergency incident management, with experience coordinating evacuation procedures, threat assessments, crisis communication, and collaboration with local law enforcement and first responders.
• Skilled at conducting security risk assessments, developing emergency preparedness plans, and leading regular drills to improve organizational readiness.

Responsibilities

The Security Manager reports to the Security Director and is responsible for the day-to-day operation of the Security Department on assigned shifts, including guest services, direct supervision of Security Supervisors and Security Officers, and the consistent enforcement of departmental policies and procedures. The Security Manager always ensures the safety of all employees and patrons at the facility.

All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.

• Manages the daily operations and staffing of the Security Department on assigned shifts, and assumes departmental responsibility in the absence of the Security Director.
• Executes the operational goals established by the Security Director, tracks performance against those goals, and reports results and recommendations to the Director.
• Ensures customer service standards are followed by all team members and addresses issues as they arise, escalating to the Director when appropriate.
• Prepares and maintains documentation of Risk Management related incidents and supports the evaluation process.
• Recommend changes or revisions to operating practices, procedures and standards based on observed trends, and implement approved revisions across the shift.
• Provides for the safety of team members including keeping areas free of safety hazards, debris, and litter, and conducting routine property inspections and patrols.
• Identifies opportunities for security operations improvements within the Resort and Gaming areas and presents them to the Security Director.
• Ensures emergency response policies are understood and correctly carried out by all Security team members and serves as an on-scene incident commander during emergencies until relieved.
• Coordinates with Gaming Surveillance, public law enforcement, fire and other agencies during incidents on assigned shifts, maintaining a positive and constructive relationship.
• Conducts, supervises and prepares reports relating to investigations of any losses or violations of law, regulations, policies or procedures, and reviews reports submitted by Supervisors and Officers for accuracy and completeness.
• Testifies in court when necessary.
• Builds and adjusts shift schedules, monitors attendance and overtime, and ensures adequate coverage across the property.
• Trains, coaches, evaluates and develops Security Supervisors and Security Officers; administers coaching and disciplinary action in accordance with Merit System Policies.
• Verifies that all Security team members maintain required licensing and certifications, including "D" and "G" licenses and First Aid/AED.
• Protects and preserves the assets of the Miccosukee Resort and Gaming, The Miccosukee Tribe of Indians of Florida, and its Facilities.
• Performs other job-related duties as assigned.
• Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise's objectives.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.