Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential duties and responsibilities include:

• Greeting members, prospective members and guests, providing exceptional customer service.
• Handling all front desk related activities including:
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system.
• New member sign-up.
• Facilitating needed updates to member's accounts.
• Assisting in maintaining the neatness and cleanliness of the club.

Qualifications/requirements include:

• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Physical demands include:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.

Compensation: $14.50 per hour