Fiber Installation Technician

divh2Fiber Installation Technician/h2pA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. Were looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, youll find a place where your voice matters. Youll find a team that works hard and has fun. And, if youre like us, youll know you made a Smarter career choice. This position is located in Maryland- Local candidates, please./ph3Position Summary/h3pThe Fiber Installation Technician is responsible for the installation, Wi-Fi router configuration, testing/customer acceptance of the IQ Fiber FTTH service. The Fiber Installation Technician will also respond to internet service calls, service changes and disconnects. The successful candidate will have strong interpersonal skills and enjoy interacting with customers in their home or business with equipment such as routers and ONTs. A Fiber Installation Technician must have various levels of experience with the installation and repair of fiber broadband services in indoor and outdoor settings./ph3Essential Duties and Responsibilities/h3ulliPerform assigned fiber internet installations following established codes, standards and norms for the industry./liliResolve assigned fiber internet service tickets following established codes, standards and norms for the industry./liliUse problem-solving skills to properly set up initial Wi-Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity./liliTravel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts./liliContact dispatch if help in troubleshooting or completing the install is required./liliDocument actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology./liliUtilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete./liliAdhere to company, industry (TIA/EIA, ANSI, BICSI) and safety standards and procedures./liliPerform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment./liliFrequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance./liliAbility and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts in all types of weather./liliFocus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.)./liliInteract with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives./liliInteract with customers in a professional manner to foster positive relationships./liliEnsure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, test equipment, etc.)./liliProperly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards./liliMaintain required certifications and/or licenses./liliMaintain a professional image./liliEffectively communicate IQ Fibers product and service offering./liliNavigate through multiple systems./liliPerform other duties as assigned./li/ulh3Qualifications/h3ulli6+ months fiber optics installation and maintenance experience/lili2+ years broadband installation and maintenance experience/liliPreference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving/liliAbility to work independently in a fast-paced environment without supervision./liliWilling to learn, adapt and evolve with the team and company and develop new skills quickly./liliStrong technical aptitude with excellent end-user interaction skills/liliMust have good oral and written communications skills./liliStrong analytical and problem-solving skills/liliExperience with internet, Wi-Fi troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions./liliExperience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and/or smartphones./liliExcels at explaining complex concepts simply/liliCapable of answering technical questions from technical and non-technical users./liliHigh school diploma or equivalent. Electronics training/Certifications a plus./liliMust be able to pass criminal background check, driving record check and drug test/liliMust have a current valid drivers license that is automotive insurable/liliFlexibility to work mandatory overtime to meet business needs/liliHigh integrity and strong work ethic are a must/liliAttention to detail and ability to think creatively and strategically is a must/liliExcellent organization and time management skills/liliAbility to interact and communicate effectively with other team members/liliAbility to lift, push and/or carry 75 pounds repeatedly/liliAbility to work at heights, off a ladder and in confined spaces/liliAbility to frequently bend, climb, squat, reach and kneel./liliAbility to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms./liliSeizing, holding, grasping, turning, or otherwise working with hand(s)./liliLift hands frequently to reach above, below or at shoulder level/liliMust be able to perceive differences in wire and cable colors./li/ulpOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time./p/div