Nurse Care Manager

The nurse manager is responsible for the overall assessment, planning, coordination, implementation, and evaluation of patient care services within the Intensive Care Units (ICU), Hemodialysis, and Respiratory Therapy departments. This role provides leadership for nursing and non-nursing personnel, ensuring high-quality, safe, and patient-centered care while maintaining operational efficiency. The manager oversees patient care delivery, staff management and development, patient flow, regulatory compliance, and the physical and professional environment of care areas. The role requires close collaboration with patients, families, physicians, and interdisciplinary healthcare teams to achieve optimal clinical outcomes. Organizational Mission and Values Mission: Holy Cross Hospital is a Catholic healthcare organization sponsored by the Sisters of Saint Casimir. Through our commitment to the healing mission of Jesus, we contribute to healthy communities and promote high-quality healthcare. Values: Respect: Treat all individuals with dignity, fostering an inclusive and collaborative environment. Excellence: Deliver superior patient care through skilled staff, continuous improvement, advanced technology, and responsible resource utilization. Attitude: Demonstrate professionalism, enthusiasm, courtesy, and ethical conduct. Compassion: Address patient and family needs with empathy, sensitivity, and understanding. Holistic Care: Support the physical, emotional, and spiritual needs of patients and families. Primary Responsibilities and Duties Leadership and Operations Serve as a role model for professional practice and leadership within nursing and allied health departments. Supervise ICU, Hemodialysis, and Respiratory Therapy departments. Ensure compliance with hospital policies, departmental procedures, and regulatory standards, including infection control, safety, and restraint policies. Respond appropriately to emergency situations (e.g., Code Blue, Code Orange, Code Triage). Collaborate with the VP of Patient Care Services to coordinate patient care delivery and ensure compliance with core measures. Provide daily operational, quality, and administrative updates to senior leadership. Staffing and Workforce Management Oversee staffing assignments for current and oncoming shifts, ensuring appropriate coverage based on patient acuity, productivity, and HFAP standards. Adhere to staffing grids to meet clinical and financial expectations. Interview, hire, orient, and onboard new employees. Facilitate staff orientation, mentoring, and ongoing competency development. Complete timely performance evaluations and provide written feedback on employee performance. Address inappropriate behavior constructively and support professional development. Patient Care and Clinical Excellence Advocate for patients and families, ensuring effective communication and education for diverse age groups and populations, including those with physical, emotional, cognitive, social, or language barriers. Assist staff in prioritizing care delivery and adapting to changing patient needs. Serve as a clinical expert, resource, and preceptor as needed. Collaborate with medical directors, physicians, ethics committees, and spiritual care teams regarding end-of-life care, DNR orders, and advance directives. Quality, Safety, and Risk Management Participate in quality improvement initiatives, quality indicator studies, and customer service initiatives. Develop and submit quality, safety, and performance reports as required. Report risk management issues promptly to leadership and the Risk Management Department. Participate in Shared Decision-Making Councils and co-lead improvement projects. Communication and Collaboration Maintain effective interdisciplinary communication with physicians, nursing leadership, and allied health professionals. Conduct and lead monthly department staff meetings. Promote a culture of customer service excellence through routine rounding and proactive issue resolution. Knowledge, Skills, and Abilities Strong leadership, clinical judgment, and decision-making skills. Demonstrated ability to manage complex operations in a fast-paced healthcare environment. Excellent communication, interpersonal, and customer service skills. Ability to work independently, initiate projects, and achieve results. Strong organizational, analytical, and critical-thinking abilities. Proficient computer skills, including electronic health records and reporting systems. Ability to maintain confidentiality and exercise discretion with sensitive information. Education, Licensure, and Certification Graduate of an accredited school of nursing. Current Registered Nurse (RN) license in the State of Illinois. Current CPR and ACLS certification. Compliance with PPD and employee health requirements. Experience Requirements Minimum of two (2) years of nursing experience in an acute care hospital setting. Prior experience in intensive care nursing preferred. Leadership or supervisory experience strongly preferred. #J-18808-Ljbffr