Program Coordinator (WI)

Program Coordinator

The Program Coordinator provides strategic leadership, oversight, and coordination of program services to ensure delivery of high-quality care and full compliance with all applicable regulations. This role supervises Program Managers, staff, and maintains a client caseload. The Program Coordinator is responsible for ensuring effective, efficient service delivery across all programs while upholding organizational policies, procedures, and regulatory standards.

Job Details:

• Full-Time position with standard office hours (9am-5pm) and occasional flexibility to meet client needs. This position also provides on-call coverage as needed to ensure appropriate staffing/coverage.
• Location: Office location: Hudson, WI. On-site locations: Hudson, WI & River Falls, WI
• Reports To: Executive Director of Health & Operations

Essential Duties and Responsibilities:

• Supervise, mentor, and support Program Managers and staff to ensure effective performance and professional development.
• Manage referrals, service coordination, 24-hour residential programs, while ensuring full compliance with organizational policies, procedures, and applicable state regulations.
• Perform all duties associated with the Program Coordinator role.
• Provide guidance and problem-solving support to staff regarding client care and service delivery.
• Ensure effective communication and coordination among clients, families, staff, and external partners.
• Participate in and lead meetings, including team meetings, care conferences, and organizational meetings.
• Monitor program operations to ensure quality standards and continuous improvement.
• Conduct assessments to determine clients' needs for personal care and supportive services.
• Develop, implement, and monitor individualized service plans.
• Provide staff training as needed, onsite training, client specific training, personal care and challenging behavior training, etc.
• Maintain thorough knowledge of assigned clients and their care needs.
• Track staff scheduling ensuring proper shift coverage while monitoring attendance and overtime accordingly.
• Weekly "site visits" ensuring adequate care coordination, monitoring staff work performance, etc.
• Conduct Staff Performance Reviews during probation periods and annually.

Qualifications:

• Strong leadership and managerial skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills, including time management, multitasking, and follow-through.
• Proficiency preferred in platforms such as Microsoft 365, Care Smartz, Paychex Flex, Residex, etc.

Education and Experience:

• Bachelor's degree or a minimum of four years of relevant experience, or an equivalent combination of education, training, and professional experience that demonstrates the required knowledge and abilities.

Benefits:

• Medical insurance.
• Paid time off.
• Dental Insurance.
• Vision insurance.
• Life insurance.
• 401 K Plan with up to 3.5% employer match: (Employees are eligible for this plan if they work a minimum of 1000 hours within their first year of employment)