Field Services Engineer

Job Description

Position Summary

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The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service,

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efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The

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candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level

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of presentation, communication and professionalism.

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Position Requirements

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• College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support

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• Exceptional written and oral communication skills

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• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

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• Willingness to learn

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• Highly self-motivated and directed, in a fast-paced team environment

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• Sharp attention to detail with proven analytical and problem-solving abilities.

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• Effective time management in working on internal tasks as well as withexternal vendors

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• Possible long-term singular client engagement

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Technical Requirements

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• Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients

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• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls

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• Reinstalling and troubleshooting of operating systems and applications

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• Microsoft Windows 7/8/10, Microsoft Office 2010-2019

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• Android/iOS configuration, troubleshooting and potential integration with MDM solutions

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• Basic experience with public cloud technologies with an emphasis on Office 365

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• Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Antimalware, Software Firewall, Web Filtering)

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• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)

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• Ability to perform patching and maintenance of systems

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Preferred Skills

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• Financial industry experience (Hedge Funds Private Equity, FoF)

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• Experience with Managed Service Providers

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• Experience with Market Data vendors like Bloomberg, Reuters, Factset

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• Experience with Microsoft Server 2008R2-2016

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• Basic knowledge of e-mail and spam troubleshooting

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• Understanding of IaaS, VDI and backup technologies

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• Experience with virtualization software such as VMWare vSphere or Hyper-V

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• Administering Active Directory Users/Exchange mailboxes

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• Technical certifications preferred

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• Basic understanding of desktop imaging platforms

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Working Conditions

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• Ability to work in an independent environment with moderate supervision

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• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)

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• Overtime may be required to meet project deadlines (including late nights and weekends)

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• Ability to travel for business and work beyond normal business hours when necessary

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• Ability to be flexible and successfully respond to multiple work pressures

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• Sitting for extended periods of time

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• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

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• Lifting and transporting of moderately heavy objects, such as computers and peripherals