Back of House Team Leader/ Shift Leader

A Back of House (FOH) Team Leader/ Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time and Part-time
• 25+ Hours Per Week
• A minimum of 4 days a week
• Able to open or close and work Saturdays

Team Leader Responsibilities:

Your role, as a Team Lead/ Shift Lead, is to ensure the smooth operation of the Back of House. You are responsible for all Operational Expectations, setups for your shift, people placement, and overseeing the Team Members. You will be expected to work in a position and ensure the team has clear direction on what to do for their shift. 

You will prioritize Food Safety and Food Quality. You will demonstrate and coach excellent customer service while providing your team support and discipline.

• Clear understanding and proficiency of Pathway for all Back of House positions
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Clear understanding and teaching of lean processes (Lean Chicken Entrée, Lean Prep, Lean Chicken Thawing, Chicken Tracking, Cool Down)
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day/ Cash management (counting tills, safe count, smart safe deposits, and Inform)
• Excellent communication skills, both written and spoken
• Creating setups, team placement, and team member transitions 
• Properly perform eRQA, Daily SAFE Critical, and Checklists once a shift 
• Labor and break management
• Execute “on the spot” training as necessary
• Monthly meetings with Leadership Team 
• Bi-Weekly meetings with Directors/ Operator

Qualifications and Requirements:

• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Chick-fil-A experience required.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.