HOST/HOSTESS

Host/Hostess

Position Overview: The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.

Accountabilities

• Ensures proper sanitation and food handling
• Food & Beverage Quality Assurance
• Accurate Food Presentation
• Menu Knowledge
• Rotation Seating
• Prepared, in uniform & Punctual for Shift
• Welcoming
• Aware of Events & Specials
• Friendly & Attentive Customer Service
• Responsible Cash Handling
• Service Speed
• Store Events Spokesperson
• Order Accuracy
• Cleanliness
• To Go Sales Person

Responsibilities

• Team Player
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge

Knowledge, Skills, Abilities

• Customer Service Skills
• Basic Mathematical Computations Skills
• Ability to maintain Professionalism at all times
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi-task