Shift Leader / Supervisor

About Wicked Bagel opened in Lexington, MA in 2017 and has grown to three locations (Lexington, Woburn, Watertown). Our Shift Leaders run the floor day to day — coaching the team in the moment, holding the standard, and making sure every guest gets the experience that earned us "Boston's Best Bagels." Our Watertown shop also runs Wicked Dinner Friday and Saturday evenings, adding a second daypart to manage. The Position The Shift Leader owns the shift. You open or close the shop, deploy the team, manage the flow during rushes, handle escalations, count cash, and step in to any role when the line gets thin. You're not just the senior crew member — you're the on‑floor manager when no manager is on. This is a development role: most of our Assistant Managers start here. Key Responsibilities Floor Management: Run the shift (opening, midday, or closing) including pre-shift huddle, deployment, and closing checklist; position the team based on volume, skill, and prep priorities; step in at any station when needed; manage the rush by anticipating volume and redeploying in the moment. People & Coaching: Coach team members in the moment on speed, accuracy, hospitality, and recipe spec; document performance issues and recognize standout performance; handle break scheduling and timekeeping; train new hires on stations as assigned. Cash & Operations: Open and close registers; count drawers; prepare bank deposits; reconcile end‑of‑day reports and document discrepancies; manage par levels during shift; place mid‑shift orders when needed; handle customer escalations and resolve on the spot when possible. Quality & Standards: Walk the line every hour to check temps, dates, holding, and station cleanliness; audit drinks, sandwiches, and bagel/pastry case presentation against spec; enforce uniform, hygiene, and food safety standards. Reporting: Submit shift logs, incident reports, and a daily wrap to the GM/AM; flag equipment issues, safety concerns, and inventory gaps proactively. Qualifications 18+ years old 1+ year prior QSR, café, deli, or restaurant experience, including at least 6 months in a senior crew or lead role ServSafe Manager certification (or willing to obtain within 90 days) Strong communication and conflict‑resolution skills Comfortable with cash handling, basic POS reporting, and scheduling tools Reliable, punctual, and able to work open‑to‑close, weekends, and holidays Able to stand for 8+ hours, lift up to 50 lbs Preferred: Cross‑trained on multiple stations (bar, line, assembly, register) Preferred: Prior experience opening or closing a café, deli, or restaurant solo Preferred: Familiarity with scheduling software (7shifts, Homebase, When I Work, Toast) Preferred: Bilingual (English/Spanish) a plus Additional Requirements Active floor presence — you're moving, not sitting. Standing for full shift. All conditions of FOH and BOH (hot, cold, wet, loud). Occasional administrative time at desk for reporting and scheduling. Benefits Employee discount on bagels, sandwiches, and coffee Free shift meals Paid training and management development pipeline Health benefits eligibility for full‑time employees Path to Assistant Manager and General Manager Performance bonuses on store‑level metrics (where applicable) Share of tip pool Compensation Pay range: $17–$22/hr + share of tip pool Job Type Full‑time / Part‑time, hourly Location Wicked Bagel — Lexington, Woburn, and Watertown, MA #J-18808-Ljbffr