Service Consultant (Aftermarket Service & Digital Solutions)

Job Description

Job Description

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Consultant. ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, employer paid life insurance, long and short-term disability, and an employee-centric environment.

POSITION INFORMATION

Job Summary:

As a Service Consultant at ENGEL, you are the strategic link between our world-class engineering and our customers’ operational success. You will drive growth by consulting on our conventional proactive service products and our cutting-edge inject 4.0 digital portfolio. This is a high-impact, customer-facing role focused on enhancing equipment performance and extending the lifecycle of ENGEL machinery through tailored technical solutions.

Essential Duties and Responsibilities:

• Strategic Growth: Identify and execute opportunities to sell maintenance contracts, retrofits, and digital "inject 4.0" solutions within an assigned territory.

• Customer Consultation: Conduct on-site and remote technical assessments to align ENGEL’s service products with customer operational goals and capital budgets.

• Territory Management: Act as the primary point of contact for aftermarket needs, managing the full sales cycle from initial engagement to closing and implementation support.

• Technical Advocacy: Present complex digital and mechanical solutions to diverse stakeholders, from maintenance teams to C-suite executives.

• Market Intelligence: Monitor industry trends and competitor activity within the plastics injection molding sector to provide feedback to regional and global ENGEL teams.

Qualification Requirements:

• Experience: Minimum 5 years of experience in the Plastics Industry. You must possess an expert-level understanding of the machine lifecycle, including setup, maintenance, and processing.

• Education: High school diploma required; a degree in Engineering, Plastics Technology, or Business is highly preferred.

• Technical Savvy: Ability to carry technical conversations explaining and promoting conventional service products and digital solutions with ENGEL customers and colleagues.

• Sales Acumen: Proven ability to navigate corporate procurement processes and work within customer operational/capital budget cycles.

• Communication: Exceptional interpersonal skills with the ability to translate technical data into business value for customers.

Other Requirements:

• Travel: Approximately 75% (70% domestic territory travel; 5% international).

Mental Requirements:

Communication

Concentration

Organization

Calculations

Physical Requirements:

These requirements include standing and speaking for more than two hours at a time on a continuous basis. Working on the computer/keyboarding may be required for extended time periods on a regular basis. Occasional crouching and carrying materials is required. Maximum weight should not exceed 50 pounds. Listening is necessary on a regular basis as this role deals extensively with internal and external stakeholders.

Working Environment:

Occasional exposure to mechanical equipment; eye and ear protection, safety glasses and safety shoes as well as safety gloves are required to be used. Occasional exposure to chemical substances as well as heat, noise and any conditions associated with industrial environments. Occasional exposure to cold and extreme temperatures may occur. Service Consultants must adhere to ENGEL safety requirements and customer site specific safety requirements.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.

WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.