Transportation Supervisor

The primary responsibility of the Transportation Supervisor is to oversee transit operations on the street through the supervision and management of Lextran Coach Operators on a daily basis. Transportation Supervisors work as part of a team of Transportation Supervisors to ensure the highest level of safety and customer service is executed for Lextran customers.

ESSENTIAL FUNCTIONS OF THE JOB

• Supervises, instructs, and conducts routine checks of coach operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor; documents daily activity as required.
• Monitors all phases of on line and end of line operations of bus fleet, directs and coordinates the maintenance of schedules, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.
• Provides on-street supervision of coach operators to ensure the safe provision of transit service, compliance with operating standards, and to assist with problems; re-establishes schedules in case of breakdowns; manages unruly passengers; suggests alternative routing due to accidents.
• Provides assistance, direction and support to coach operators via dispatch, street supervision and scheduling.
• Directs Coach Operators on customer service skills and interactions with passengers
• Responds to calls for assistance on in-service vehicles
• Prepares daily operational reports regarding employee attendance, road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
• Provides clear, precise, correct and prompt information to other Lextran personnel and related agencies through in-person communication, voice radio and other electronic devices.
• Conducts initial investigation of accident scenes involving any transit vehicles within the system.
• Responds to emergencies via radio and in-person; ensures safety and supports safety and emergency personnel; requests assistance from emergency personnel when warranted.
• Arranges for a support bus to transport passengers when an accident or problem occurs to eliminate delays and assists in unloading and loading of passengers.
• Communicates with dispatch office to establish special service routing when necessary, for example: parades, special events construction, etc.; requires ability to use a two-way radio.
• Responds to calls concerning trouble on in-service buses and reports same, including mechanical trouble; coordinates with Maintenance supervisors regarding road calls and mechanical issues.
• Verifies performance of in-service vehicles, including headways, running times, frequency needs, passenger's loads, destinations signs, traffic and time point checks for the entire system.
• Reports condition of on-street route amenities: bus stop areas, bus shelters, broken signposts, broken bus stops signs, overhanging tree limbs, etc. and reports findings to Facilities Manager.
• As primary Scheduler, develops daily work schedules to cover all service routes and services provided by Lextran.
• As a primary Dispatcher, monitors the computer aided dispatch / automatic vehicle location (CAD/ AVL) and radio system to maintain contact with transit coach operators to monitor and control on-street service and to respond to emergencies and special needs.
• Understands and maintains compliance with Lextran policies and procedures, collective bargaining agreement, employee handbook and codes of conduct, and Federal, State and local regulations.

OTHER DUTIES AND RESPONSIBILITIES OF THE JOB

• Follows buses on routes where damage is noticed on a routine basis to see what hazards are causing damage.
• Check icy and slick spots at intersections and on roads when weather conditions necessitate.
• Ensures that specific items are in his/her possession that have been assigned for normal performance of duties, such as: camera, accident reports, supervisor's daily report/checklist, tools, schedules, headway book, extra mirrors, witness cards, street directory, salt and/or sand, accident brief pad, union agreement, employee handbook, Drug and Alcohol Policy, scratch pad and clipboard.
• Maintains effective working relationship and communicates with Operators, Supervisors, and Maintenance personnel.
• Prepares daily and special reports as required, using good basic writing skills.
• Seeks opportunities to increase customer satisfaction and strengthen customer relationships.
• Assists with identifying areas for improvement and making constructive changes.
• Keeps abreast of all changing policies and procedures.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES ESSENTIAL TO JOB FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of all aspects of transit operations and safety programs, including all routes, transfers rules, fare structure, and operating procedures.
• Knowledge of the service area.
• Knowledge of all Lextran policies and procedures, rules and regulations affecting transit operation.
• Knowledge of union contract provision, especially those affecting operators' hours and pay.
• Ability to speak clearly and concisely, to understand views and concerns of others, to operate a radio system, to solve operator problems and to take effective action in emergencies.
• Ability to enter, correct and retrieve data using spreadsheets and word-processing software.
• Ability to follow through on mechanical and emergency alarms; determines nature of problem; takes appropriate action including providing guidance, calling police; contacting other appropriate personnel within or outside the agency.
• Knowledge of proper accident investigation.
• Ability to make sound decisions.
• Ability to perform dispatching duties as needed.
• Excellent computer skills required and online systems experience preferred, including Microsoft Office suite and working knowledge of transit scheduling.
• Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Radio and CAD/AVL experience preferred.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Must have a high school diploma or equivalent; Bachelor's degree or equivalent experience preferred.
• Transit bus operator experience preferred.
• Possess one (1) to three (3) years of supervisory experience - Or an equivalent combination of education and experience.
• Possesses valid Commercial Driver's License (CDL), acceptable driving record, and reliable transportation.
• Excellent oral and written communication skills required.
• Excellent interpersonal skills required.
• Computer experience required; CAD/AVL experience preferred.

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with personnel, visitors, and customers.
• Occasionally remains in a sitting position at a desk.
• Frequently uses the computer with fingers and hands.
• Frequently works in a well-lit, tempered room.
• Frequently drives motor vehicle to perform supervisory duties.
• Frequently exposed to outside elements.
• Occasionally lifts objects weighing up to fifty (50) pounds when moving supplies.
• May be required to stoop, bend, or kneel.