Senior Client Advisor

Job Description

Job Description

Description:

Position Summary: As an A.P.C. Senior Client Advisor you are a natural leader who takes ownership in all areas of client service and store operations. You are eager to learn, maintaining personal knowledge of the latest developments and procedures at A.P.C. as well as business trends at your store. You will reach store and personal sales goals while executing store operations on deadline. As a Senior Client Advisor, you are an ambassador of the brand who demonstrates impeccable presentation and behavior, following A.P.C.’s selling ceremony in order to deliver outstanding and consistent customer service. You will have a dynamic approach to deliver results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.

Sales:

• Achieve assigned individual and store goals
• Serve customers according to the standard of A.P.C.’s selling ceremony;
• Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations.
• Demonstrate expertise in selling across all product categories; always delight the client with tailored recommendations and expert brand/product knowledge.
• Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling tools
• Build and maintain a personal client book. Ensure qualitative monitoring and updating of customer information (CRM).
• Challenge and motivate staff to achieve daily goals using company incentives and group meetings to keep the team updated, focused and energized.
• Ensure team is adhering to A.P.C.’s selling ceremony standards at all times

Operations

• Take full responsibility for the store in the absence of the store manager, leading by example
• Assist in organizing team’s daily work and ensure efficiency in all areas
• Open and close the store according to A.P.C.’s procedure
• Maintain visual displays of the products with respect to A.P.C.’s visual standards
• Assist in general housekeeping and maintenance of the store image
• Follow A.P.C.’s grooming and uniform guidelines
• Adhere to company policies and operating procedures. Enforce policies as needed with staff.
• Provide daily feedback to team to improve individual and store performance
• Assist in inventory management and maintain shrinkage levels below target
• Maintain a safe working environment
• Undertake ad-hoc projects, including onboarding and training new hires

Competencies required:

• Customer service
• Strong organization
• Computer literacy
• Results driven
• Team oriented
• Adaptable/flexible
• Verbal and written communication skills
• Leadership skills

Physical requirements:

• Ability to be mobile on the sales floor for extended period of time
• Ability to lift boxes (as much as 40 lbs)
• Availability to work mornings/evenings, weekends, bi-annual inventory and holiday season

Experience requirements:

• 3+ years prior experience within a retail environment with a focus on sales and customer service
• 1+ years prior experience in a leadership role within a retail environment