Business Operations Manager, ASP Planning & Business Operations

Description

Application deadline: Jun 6, 2026

AWS Specialist and Partners (ASP) Planning & Business Operations is seeking a Business Operations Manager to own the central "run the business" mechanisms that keep ASP leadership informed, aligned, and operating efficiently. This role manages the operational cadence infrastructure — templates, scheduling, tooling, and process improvement — that enables ASP business-aligned teams to run effective executive reviews and leadership meetings at scale.

This role also serves as the knowledge management owner for the entire ASP Planning & Business Operations organization — maintaining a unified, accessible documentation ecosystem across all team-supported mechanisms (planning, executive reviews, leadership meetings, ticketing, internal product management). Subject matter experts across the team own their respective content; this role drives the standards, structure, and accessibility that make all documentation findable and current.

The ideal candidate is exceptionally organized and self-starting — someone who brings order to complexity, anticipates what teams need before they ask, and continuously improves operational mechanisms through simplification and AI-enabled automation.

This role partners closely with ASP leadership and their Chiefs of Staff, ASP Ops business-aligned teams, ASP Ops central planning team, ASP Ops data teams, and internal product management.

Key job responsibilities

• Own central ASP business mechanisms including the ASP xBR cadence (templates, scheduling, tooling, feedback incorporation) and ASP Leadership Team staff meeting agenda — ensuring consistent, efficient execution across cycles.

• Drive knowledge management excellence for ASP Planning & Business Operations — maintaining the team's umbrella Wiki encompassing planning, xBR, LT meetings, ticketing, product management, and all team-supported mechanisms.

• Partner with mechanism owners to ensure documentation stays accurate and accessible; establish standards for content structure, maintenance cadence, and discoverability.

• Collect and incorporate stakeholder feedback on operational processes and tooling — continuously simplifying mechanisms and eliminating friction.

• Build lightweight AI-enabled solutions (using Amazon Quick, Kiro, etc.) to automate recurring operational tasks, scale knowledge management, and reduce manual coordination effort.

• Proactively identify process gaps and improvement opportunities across business operations mechanisms — driving measurable efficiency gains cycle over cycle.

A day in the life

You kick off the week confirming the leadership meeting agenda is locked — speakers are prepped, pre-reads are distributed, timing is tight. Between meetings, you check in with xBR owners across each business-aligned team to confirm templates are updated and the next review is on track. You notice the Wiki for one mechanism is outdated, so you flag the owner and update the structure yourself. In the afternoon, you tune the AI agent that auto-drafts meeting recaps and routes follow-ups. You end the day knowing that tomorrow, 50+ people will walk into their meetings with everything they need — because you made it seamless.

About the team

The ASP Planning and Business Operations team drives strategic planning, operational excellence, and internal experience transformation across AWS Specialists and Partners. We manage annual planning, in-year planning, workflow automation, and partner internal tooling. Our team culture emphasizes curiosity, customer obsession, and data-driven decision making. We believe in "codify, simplify, automate" — fixing the process first, then scaling it through tooling and AI.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• Experience in business-process design or equivalent

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication

• Experience building and maintaining documentation systems (Wiki, SharePoint, Confluence, or equivalent)

Preferred Qualifications

• 7+ years of sales operations or equivalent experience

• Experience presenting to senior leadership

• Experience working within a high-growth, technology company

• Experience contributing to the definition and implementation of automation opportunities within an operations environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, CA, Mountain View - 147,300.00 - 199,300.00 USD annually

USA, CO, Denver - 133,900.00 - 181,200.00 USD annually

USA, NY, New York - 147,300.00 - 199,300.00 USD annually

USA, TX, Dallas - 133,900.00 - 181,200.00 USD annually

USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually

USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually