Overnight Customer Service Scheduling Coordinator

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development

Scheduling Coordinator Customer Service & Operations Support
Part-Time | Overnight Shift | In-Office | KRE Security, LLC
Location: 16600 Pottsville Pike, Hamburg, PA 19526
Schedule: Friday & Saturday | 10:00 PM 6:00 AM

KRE Security, LLC is seeking a dependable, organized, and customer-focused Scheduling Coordinator to join our overnight operations team in Hamburg, PA.

This position is ideal for someone who works well independently, stays calm under pressure, and thrives in a fast-paced environment. The overnight Scheduling Coordinator plays a critical role in supporting field operations, coordinating staffing coverage, and serving as a key point of contact for employees and supervisors during overnight hours.

If you are detail-oriented, professional, and enjoy problem-solving while keeping operations running smoothly, we encourage you to apply.

What Youll Do

• Communicate professionally with employees, supervisors, and management throughout the overnight shift
• Create, manage, and adjust employee schedules across multiple client locations
• Respond quickly and effectively to call-offs, shift changes, and urgent staffing needs
• Coordinate coverage for open shifts and last-minute scheduling changes
• Handle incoming phone calls, emails, and scheduling updates with professionalism and accuracy
• Support employees with scheduling questions and conflict resolution
• Maintain accurate scheduling records using company systems and databases
• Use Microsoft 365, Outlook, and Google Workspace to manage daily operations and communication
• Work closely with management and Recruiting to support operational staffing needs
• Handle sensitive employee information with professionalism and confidentiality

What Were Looking For

• Strong communication and customer service skills
• Professional, dependable, and solution-oriented attitude
• Ability to multitask and stay organized in a fast-moving environment
• Comfortable handling multiple calls, emails, and scheduling adjustments during overnight hours
• Strong attention to detail and time management skills
• Ability to remain calm and professional under pressure
• Dependable attendance and strong work ethic
• Ability to work independently while also supporting a team environment
• Experience in scheduling, dispatching, customer service, administrative support, call center operations, hospitality, or workforce coordination preferred
• Proficiency with Microsoft 365, Outlook, and Google applications
• Ability to work on-site in our Hamburg, PA office

Compensation & Benefits

• Starting Pay: $20.00 per hour
• Pay Increases: Raises at 6 months and 1 year, plus a 3% annual increase thereafter
• Paid Time Off: 1 week of PTO after a 60-day probationary period
• Benefits Available: Medical, dental, and vision coverage after probationary period
• Consistent overnight weekend schedule with opportunities for long-term growth

Why Join KRE Security?

At KRE Security, LLC, our Scheduling Coordinators are a vital part of our operations team. We value professionalism, teamwork, communication, and creating a supportive workplace where employees are respected and set up for success.

This role is a great fit for someone who enjoys staying busy, solving problems, supporting employees, and being part of a team where your work makes a direct impact every shift.

Apply today and grow your career with KRE Security, LLC.