Manvel Dairy - Customer Service Rep - Part time

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include:

• Stocking: Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
• Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Education: HS Diploma or GED (or equivalent) - Required
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs