Director of Agent Success

Job Description

Job Description

We're Hiring: Director of Agent SuccessAre you an experienced real estate professional who thrives on coaching others to win? Do you get fired up about helping agents close more deals, sharpen their follow-up, and overcome objections with confidence? If you're passionate about sales, leadership, and real-time development, you might be exactly who we're looking for.About UsWe are one of the fastest-growing independent brokerages in the Carolinas. With 400+ agents across eight offices, we're on track to surpass $1B in sales volume in 2025. As a Zillow Flex partner, we're known for innovation, training, and building high-performance teams, with one of the highest retention rates for both leaders and agents. Our culture is rooted in growth, accountability, and collaboration, making Navigate a place where ambitious leaders and agents thrive.About the RoleThe Director of Agent Success will lead, train, attract, and inspire agents every day. This role is equal parts motivator, coach, strategist, talent builder, and accountability partner. You'll host 1:1 coaching sessions, lead structured role-play scenarios, jump into the field when needed, and help agents elevate their performance in all areas of the sales process. Just as importantly, you'll play a key role in attracting and bringing on talented agents to the firm, ensuring we continue to grow with the right people in the right seats.What You'll DoConduct regular 1:1 coaching and team check-insFacilitate role-play sessions to help agents refine scripts and objection handlingProvide in-the-field coaching (shadowing showings, appointments, or prospecting activities)Monitor agent pipelines and identify opportunities within the CRMHelp agents improve conversion rates with better systems, mindset, and communicationPromote consistent, strategic follow-up with leadsBe a culture leader who lifts others up, leads by example, and brings positive energy dailyWho You Are3+ years of real estate sales experienceConfident in sales strategy, lead follow-up, and objection handlingPassionate about hands-on coaching, from scripting to shadowing to celebrating winsHighly motivational, empathetic, and performance-drivenSkilled at breaking down sales gaps and providing actionable next stepsCRM-savvy, using pipeline insights to drive coaching conversationsBonus Points If YouHave worked on a lead-based team - not required but preferredHave coached, mentored, or trained other agents in a team settingConsider yourself someone who "leads from the front" and loves rolling up your sleevesWhat We OfferCompetitive salary with performance-based bonus potentialMedical, dental, and vision insurance 401(k) with company match3 weeks of paid time offA high-energy, no-drama environment where your leadership truly mattersThe chance to grow with a company that's redefining real estate successIf you're ready to lead with vision, inspire agents to greatness, and help shape the future of one of the fastest-growing brokerages in the Carolinas, apply today.Job Type: Full- timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceWork Location: In person