Biomedical Equipment Technician 3

Biomedical Equipment Technician

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Richmond and Central VA areas. Company vehicle provided for daily travel to customer sites statewide.

On-site hospital support, including servicing and managing ventilator equipment during scheduled assignments (e.g., week-long rotations).

Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.

Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.

Effectively communicate and partner with teammates and colleagues.

Implement GE/customer facility contract and support customer and business goals/objectives.

Lead, instruct, and assist technicians on basic and complex repairs/resolution.

Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).

Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).

Share on-call responsibility.

Document all repair actions and submit reports/summaries according to schedule.

Ensure proper care of spares, tools, and test equipment, and ensure calibration.

Maintain approved parts inventory.

Manage vendor's service delivery processes in compliance with GE policies, as instructed.

Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).

Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment.

Experience servicing/troubleshooting ventilator equipment.

Ability and willingness to travel daily to customer locations throughout the state that can also include overnight travel from 30% up to 50%.

Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).

Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

Ability to work independently and as a team to implement solutions through problem solving.

Able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Specific vision abilities required by this job may include color, close vision, distance vision and peripheral vision.