Financial Call Center Specialist

A-Line Staffing is now hiring a Full-Time, On-Site, 2 nd Shift, Financial Call Center Specialist in Lincoln, RI! About Us We are one of the worlds leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. Job Description We are seeking motivated and customer-focused professionals to join our team as Customer Service Representatives Banking & Credit Solutions . In this role, you will assist clients through inbound calls by addressing credit card servicing needs, identifying financial goals, and recommending personalized banking solutions. The ideal candidate is a strong communicator who enjoys helping others, solving problems, and building client relationships in a fast-paced, performance-driven environment. Financial Call Center Specialist Compensation The pay for this position is $26.00/hr Benefits are available to full-time employees after 90 days of employment Competitive medical, dental, and vision plans 401(k) with company match Paid Time Off (PTO) Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire The required availability for this position is Tuesday - Friday 12PM-9PM Saturday 11AM- 8PM Benefits We offer a competitive benefits package designed to support teammates professionally, financially, and personally, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) Career development and growth opportunities Employee wellness and support programs Inclusive and collaborative work environment Financial Call Center Specialist Responsibilities Assist clients with credit card servicing and short-term lending needs Engage clients in meaningful conversations to uncover financial goals and identify additional banking opportunities Recommend and fulfill banking products and services including: Credit cards Lending solutions Checking and savings accounts Provide customized solutions to resolve customer inquiries and concerns Identify opportunities for referrals to licensed banking partners when appropriate Build and deepen client relationships through active listening, empathy, and professionalism Manage risk and ensure compliance with banking regulations and company policies Deliver a positive and seamless customer experience on every interaction Adapt to ongoing process improvements, technology updates, and coaching feedback Financial Call Center Specialist Requirements High School Diploma, GED, or equivalent Minimum 2 years of customer service experience Strong communication and interpersonal skills Ability to build rapport and explain solutions using clear, simple language Comfortable working in a fast-paced, metrics-driven environment Intermediate computer proficiency Strong organizational, problem-solving, and decision-making skills Ability to work weekends and holidays as scheduled Self-motivated with a positive and adaptable mindset Comfortable receiving ongoing coaching and performance feedback Preferred Qualifications Call center experience (inbound and/or outbound) Banking or financial services experience Experience in retail or hospitality environments Sales, cross-selling, upselling, or referral experience Experience supporting credit card or lending products If you think this Financial Call Center Specialist position is a good fit for you, please reach out to mefeel free to call, e-mail, or apply to this posting!