Clinical Service Specialist, Radiation Oncology,Full Time, First Shift

Patient Care Ambassador

This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency and ensure patient satisfaction throughout the clinic.

Responsibilities

PATIENT POPULATION - (CLINICAL ONLY)

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Administration:

• Answer telephone and direct to correct person if needed.
• Communicate with patients via phone and in person regarding scheduling related matters.
• Prepare charts/Obtain records for upcoming clinic
• Training of new employees/internal transfers when needed.

Scheduling:

• Schedule and coordinate patient services; this includes appointments, tests, and other procedures as needed.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.

Data Management:

• Maintaining up to date records in Electronic Medical Record (EMR) from outside facilities.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Track, obtain, and follow up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.

Pre-Visit Planning, Preparation, and Registration:

• Verify complete and accurate patient information during registration.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Complete any required documentation.
• Registration, pre-registration, greeting, and sign in of patients.

Other Duties as assigned

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associates Degree.
• Minimum Required: 1 Year equivalent experience.
• Preferred: 3 - 5 Years equivalent experience.
• Excellent customer service skills.
• Ability to multitask and work independently.
• Excellent interpersonal skills.
• Ability to train others as needed.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teachinga combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Job Info

• Job Identification 22510
• Job Category Non Nursing - Patient Care
• Locations 7759 University Drive, West Chester, OH, 45069, US
• Employer University of Cincinnati Medical Center, LLC
• Cost Center UCMC-522302-Radiation Oncology -Radiation Therapy - HBC
• Remote/Hybrid/Onsite Onsite
• On Call Required? No
• Shift First
• Working Hours 40
• FTE 1.0