Helpdesk Technician

IDR is seeking a Helpdesk Technician to join one of our top clients in Colorado Springs, CO. This role offers a unique opportunity to work in a dynamic environment, providing top-tier support to a diverse clientele. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Helpdesk Technician: Provide exceptional technical support in a fully onsite capacity, working five days a week, including two evening shifts. Engage with clients to troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction. Collaborate with our client's team to maintain seamless operations and support the closing shift. Participate in a structured interview process, including STAR method and troubleshooting assessments. Obtain CompTIA A+ certification within the first three months, with opportunities for further certifications after six months. Required Skills for Helpdesk Technician: Demonstrated experience in a technical support or helpdesk role. Strong problem-solving skills and the ability to work independently. Excellent communication skills, with a focus on customer service. A commitment to continuous learning and professional development in IT. Educational background or certifications in IT are highly valued. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row pay transparency: 24/hr #LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.