Self Storage Facility Manager

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 120+ assets. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms 

Job Summary:

The Self Storage Facility Manager is responsible for overseeing the day-to-day operations of the storage facility, including leasing units, providing exceptional customer service, managing facility maintenance, and ensuring the property remains clean, secure, and well-maintained. This role requires a hands-on, customer-focused individual who can balance sales performance with operational excellence.

Self Storage Facility Manager Compensation:

• Annual Salary $15 per hour
• Potential Monthly Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Self Storage Facility Manager Responsibilities:

Sales & Customer Service:

•  Promote the facility within the local community through networking, relationship building, and local marketing efforts to increase occupancy and maintain leasing momentum. 
• Rent storage units to customers using effective sales strategies based on customer needs.
• Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
• Respond to customer inquiries and resolve complaints in a courteous and timely manner.
• Meet or exceed sales goals for insurance, merchandise, and unit rentals.
• Prepare auction units in accordance with company procedures and lien laws when necessary.
• Perform opening and closing duties in accordance with company policies and procedures.

Financial Transactions & Reporting:

• Accept payments and process transactions accurately.
• Complete daily bank deposits and maintain proper documentation.
• Follow all company protocols related to cash handling and recordkeeping.

Property & Unit Maintenance:

• Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.
• Keep the office, property, and vacant units clean and organized at all times.
• Perform general maintenance, including:
• Plumbing: Repairing leaks, unclogging drains, and installing fixtures.
• Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures.
• Carpentry: Repairing doors, windows, and minor structural elements.
• HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
• Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.

Operational Oversight:

• Ensure the facility is secure, well-maintained, and compliant with company standards.
• Monitor equipment and property conditions, report larger repair needs, and follow up as needed.
• Perform other general office and maintenance duties as assigned to support operations.

Regulatory Compliance:

• Adhere to all company policies and procedures, as well as applicable local and state regulations.
• Maintain accurate and up-to-date records related to unit rentals, maintenance activities, and customer interactions.

  Self Storage Facility Manager Qualifications:  

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of managerial experience
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Ability to solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
• Willing to learn and a drive to improve community/asset
• General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge 
• Ability to lift to 50 pounds is required
• Valid driver's license and clean background required in order to complete daily bank deposits
• This job description outlines the general responsibilities of the role and may be subject to change based on business needs.

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