Business Compliance - Senior Coordinator

Position Summary The Senior Coordinator Business Compliance (SCBC) will be primarily responsible for running daily, weekly, monthly and on demand reports, providing trends or opportunities within relation to hierarchy and call recording. The SCBC Coordinator will analyze reporting data to identify and prevent issues for call recording, with a general understanding of how the IT architecture works for programs including VoIP/TDM call center phones, Nice, Mattersight, Verint and ticket systems. The SCBC Coordinator will also manage call recording projects internally to ensure business requirements are identified and delivered. This includes, but not limited to, attending daily meetings with status updates, testing overnight, coordinating testers, identifying concerns or dependencies needing to be addressed with operations teams and providing project scope details to the SCBC team for production integration. Required Qualifications 1 year of experience and required computer skills: Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook. 1 year experience communicating with internal/external associates, teams and business leaders. Minimum of 1 year experience with root cause analysis: proactively ask the right questions, gather and analyze data, identify and solve problems that arise with little or no precedent and with a sense of urgency. Minimum of 2 years experience within a call monitoring environment. Experience in rapidly adjusting priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict. Overall comprehension on how the IT architecture works regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Mattersight, Verint and/or comparable ticket systems. Preferred Qualifications Associates or Bachelor Degree Education Required: High School Diploma or General Equivalent Development (GED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 . This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement