Technical Writer

IT Documentation Specialist

This Role is to create an update IT policy, systems documentation and other necessary documentation, user manuals, and other technical content that converts complex technical information to a non-technical language. This includes both user-facing documentation, such as technical manuals and tutorials, and internal IT documentation including IT inventory.

• Prepare, revise and update instruction manuals on a regular basis
• Disseminate technical information in easy-to-understand language for a non-technical audience including management and external users
• Have technical accuracy in writing user documentation
• Create IT documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating and managing existing documentation
• Ability to take existing and potential content and improve it for management audience
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

Skills & Requirements

• Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
• 6+ years of proven experience in writing technical documentation (Systems, Infrastructure, Ops manual, Change Management, IT Inventory)
• Understand and explain complex technical concepts
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Excellent technical writing skills
• Excellent verbal communication skills
• Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software
• Good working knowledge of MS Office, Visio, Project Plan or Google Docs
• Detail-oriented and can work independently

The following are not required for this position but would be considered as a valuable asset in a potential candidate.

• Experience with regulatory compliance documentation such as NERC CIP
• Experience reviewing documentation against audit recommendations.