Forward Deployed Engineer

Forward Deployed Engineer - New York City (Onsite)

The hardest part of healthcare shouldn't be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn't a failure of care - it's a failure of capacity.

Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love.

What you'll do

• Build and ship : Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules.
• Own implementations end-to-end : Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion.
• Engineer our moat: Our competitive advantage is our ability to stay in the weeds with customers until the technology works. You will architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure.
• Be the technical face to customers : Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships.
• Optimize AI agents in production : Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time.
• Grow accounts : Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points.
• Shape the product : Translate field observations and customer feedback into actionable requirements that inform the product roadmap.

Seniority

2+ years of experience with at least some time spent in a customer-facing position.

Work experience

Experience shipping production systems while working directly with customers.

Project leadership experience, which includes managing project plans and being responsible for customer deliverables.

Experience with healthcare workflows or EHR integrations.

Education

CS or equivalent technical degree.

Hard skills

Strong engineering fundamentals (proficiency in Node.js, TypeScript, React preferred).

Miscellaneous

Must have at least one clear signal of excellence (e.g., top school, well-known VC-backed startup / scale-up, strong upward slope, interesting side projects. etc.).

Must be willing to travel ~10% of the time to be onsite with customers.