Department Supervisor

Benefits Starting Pay: $18.00/hr + Tips Holiday Pay: 1.5x pay for worked holidays Perks: Free sundae or shake on every shift and a 50% employee discount Bonus: Quarterly bonus opportunities Store Hours Monday through Thursday 10am-8pm Friday and Saturday 10am-9pm Sunday 11am-7pm Shift Details Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning. Position Restaurant/Retail Associate – Perform all restaurant and retail duties. Ghirardelli employees are the face of our company, setting us apart from other retailers. Over the past 48 years, our Restaurant and Retail division has evolved into a dynamic department with over 700 colleagues. We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate. Supervisor Responsibilities Store Management Ensure the well‑being of the store and its employees through effective safety and risk management. Communicate effectively and timely with all levels of the organization. Work closely with store personnel, general manager, store and division management teams, and corporate liaisons. Restaurant and Retail Operations Prioritize daily store activities under the direction of the general manager. Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas). Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members. Uphold exemplary customer service standards by modeling behavior and leadership. Monitor sales and labor cost issues to maximize profitability without sacrificing customer service. Respond promptly to escalated customer service issues. Maintain high standards of cleanliness, food/product safety, and branding requirements. Properly use the MICROS system and its functionality. People Management Assist with payroll, scheduling, interviewing, selection, and in-service training. Develop Chocolateers through coaching, mentoring, and empowerment practices. Handle basic employee relations functions, including discipline or suspensions. Serve as a general resource and role model for Chocolateers. Required Knowledge and Skills Clear, professional, and effective oral and written communication. Team‑building skills, including empathy, rapport‑building, delegation, and empowerment. Effective time management and self‑direction under minimal supervision. Ability to conduct evidence‑based business forecasting for sales and resource needs. Familiarity with point of sale systems, such as MICROS. Knowledge of restaurant or retail management techniques. Education and Work Experience High school diploma or GED preferred. One or more years of related experience in a fast‑paced restaurant or retail environment, with six or more months as a supervisor preferred. Working Conditions Rare to occasional ability to lift and carry up to 50 pounds. Ability to travel to various locations across the country. Join us today and become a part of our Ghirardelli family! #J-18808-Ljbffr