Explore Charleston - Part-time - Visitor Experience Ambassador

Explore Charleston - Part-time - Visitor Experience Ambassador

375 Meeting Street, Charleston, SC, USA

Part Time

JOB TITLE: Visitor Experience Ambassador

DEPARTMENT: Visitor Services

DATE: July 1, 2025

FUNCTION:

This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area in-person, by phone, and electronically.

STATUS: Part-Time, Regular / non-exempt

SPECIFIC REQUIREMENTS:

• Excellent oral communication and grammar/spelling skills.
• Excellent customer service skills.
• Knowledge of computer systems and the Internet.
• Ability to operate cash register/data processing equipment.
• Knowledge of the Charleston area attractions and events.
• Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.

SPECIFIC DUTIES:

• Serve visitors to all area visitor centers in a cordial, outgoing, professional manner
• Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional manner
• Serve visitors as needed in the Marketplace and Coffeebar
• Answer in-bound calls received from prospective visitors requesting information about the Charleston area in a courteous, professional manner
• Assist visitors electronically via live chat at ExploreCharleston.com and Facebook Messenger in a courteous, professional manner
• Be fully knowledgeable about points of interest and special events in the Charleston area
• Keep the visit planning area clean and orderly
• Visit area tours and attractions to remain current on visitor services and interests
• Be responsible and accurate with ticket/publication sales as well as all counter duties.
• Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures.
• Submit requests for visitor information using Simpleview CRM
• Record partner referrals using Simpleview CRM
• Assist with proofreading various Explore Charleston websites for errors as assigned
• Submit event suggestions each week to be considered for inclusion in the Explore Charleston SOE

Assist with Explore Charleston Front Desk operations, including:

• Direct callers to appropriate staff members
• Assist visitors to Explore Charleston Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM
• Check in guests upon their arrival via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker, and notifying appropriate staff of their guest's arrival
• Check in vendors arriving to provide a service via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker (i.e., Johnson Controls, Capitol Coffee, et. al.)
• Accept and record deliveries via Explore Charleston Front Desk Delivery Notebook received from service providers such as: FedEx, UPS, USPS, Amazon, Nelson Printing, et. al.
• Record check payments received in the Explore Charleston Daily Check Log as needed

TO ENSURE ORDERLY OPERATION:

1. Provide backup to the Explore Charleston Front Desk as assigned.

2. Provide backup to the Explore Charleston Visitor Center as assigned.

3. Handle other support services as assigned.

ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA):

Essential Functions:

• Good command of the English language, including comprehension, verbal, and written communication skills
• Good interpersonal skills
• Ability to operate office equipment and learn software programs such as Windows, database
• Ability to operate cash register/data processing equipment
• Ability to perform mathematical calculations accurately
• Ability to grip/grasp various tools and equipment used in the office area
• Good eyesight and hearing which may be corrected with an aid if necessary
• Ability to rotate body in standing or sitting positions
• Access to reliable transportation
• Must be able to attend monthly staff meetings, typically held after standard work hour

Non-essential Functions:

Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.

Able to lift a maximum of 50 pounds.

IMMEDIATE SUPERVISOR: Assistant Directors of Visitor Services