Clinical Referral Specialist (Richmond)

Clinical Referral Specialist

At LifeNet Health, you are the advantage. Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

Location: Richmond, VA

Department: Clinical Services

Schedule: Full-Time, 12-hour shifts (13 shifts per month); 2 weekends per month and some holidays

Clinical Status: Clinical Plus

As a Clinical Referral Specialist you'll play a vital role in advancing our mission. In this position, you'll be responsible for ensuring timely on-site response, assessment, and evaluation of potential organ donors. Interacts with hospital staff to set-up optimal family approach processes. Assess with the medical staff the care plan, neurological & hemodynamic status, and family communication plan. Evaluates donor designation, hemodilution and ABO confirmation. Reviews all assessments with the MOC and requests labs per LifeNet Health and hospital protocol. Requests appropriate medical interventions with the guidance of the MOC. Obtains appropriate blood specimens for serological and HLA testing. Communicates with outside agencies to facilitate laboratory testing.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

What You'll Do

• Clinical Evaluation: Responds to donor referrals in all donor service area hospitals. Performs independent assessment of potential donors to ensure the donor meets medical criteria for donation. Obtains appropriate blood specimens for serological and HLA testing.
• Communication: Communicates with LifeNet Health staff on all donor and referral activity to evaluate donation suitability based on information collected from patient's hospital chart and communication with hospital staff.
• Hospital Relations: Establishes initial dialogue with the hospital's clinical team (HCT) concerning the referral to establish collaboration. Communicates with hospital staff regarding LifeNet Health process and plans. Assesses care plan, neurological and hemodynamic status, and family communication plan.
• Documentation: Maintains accurate documentation in LifeNet Health EMR and hospital EMR in compliance with hospital Memorandum of Agreement (MOA) and LNH policy and practice. Reviews referral hospital medical records and populates LifeNet's electronic medical records (EMR) according to policy.

What You'll Bring Minimum Requirements:

• Associate Degree
• ONE OF THE FOLLOWING VALID LICENSES OR CERTIFICATIONS: Respiratory Therapist (RT), Advanced EMT, EMT-I, or EMT-P, Licensed Practice Nurse (LPN) or Registered Nurse (RN)
• TWO (2) years clinical/medical experience relative to required licensure or certification

Preferred Experience/Skills/Certifications:

• Bachelor's Degree health related field
• 1-year OPO experience managing clinical aspects of donation

Key Knowledge, Skills, & Abilities:

• Computer Skills: Microsoft Outlook, Word, and Teams; (Excel and PowerPoint, preferred)
• Psychological Skills: Able to manage stressful situations involving complex clinical scenarios and family dynamics.
• Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery.
• Business Acumen: Ability to work independently. Has in-depth knowledge of human anatomy and physiology and ability to communicate this to others
• Communication & Presentation: Able to effectively communicate verbally and in writing and build relationships with all professionals at various levels within and outside the organization.
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload; demonstrated ability to effectively prioritize, multi-task, identify project interdependencies and potential risks/pitfalls.
• Critical Thinking: Able to make decisions independently regarding medical management of organ donors, staff triage, logistical arrangements.
• Logistical Analysis: Requires thinking through and solving problems step by step; often looking beyond the obvious solution to a problem.
• Teamwork: Able to be collaborative and work as part of a team to resolve issues, complete tasks and meet business needs
• Compliance: Knowledge in medical compliance and data sharing

Why Join LifeNet Health

When you join LifeNet Health, you're not just taking a job, you're joining a mission-driven community dedicated to making a global impact through regenerative medicine. You'll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That's why our total rewards package is designed to help you thrive both professionally and personally.

Here's how we support YOU:

• Affordable Medical, Dental, and Vision Coverage - Comprehensive care that won't break the bank.
• Profit Sharing Plan - Share in the success you help create.
• 403(b) Retirement Plan - Invest in your future with confidence.
• Paid Parental Leave - 6 weeks to bond with your newest family member.
• Corporate Sponsored Events - Celebrate milestones and build connections.
• Generous Paid Time Off - Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program - For approved roles, how and where you perform best.
• Tuition reimbursement - We invest in your growth and education.
• Career & Leadership Development - Expand your impact and potential.
• Wellness Program - Prioritize your health with holistic resources.
• Employee Assistance Program (EAP) - Support for you and your household.
• Incredible teammates - Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the "at-will" nature of employment at LifeNet Health.

Salary Range: $24.64 - $32.85/hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

Equal Opportunity Employer

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.