Chicago - Senior Dispatcher

Job Title

Responsibilities

Oversee and coordinate daily dispatch operations, ensuring timely and efficient deployment of drivers and vehicles across all assigned routes and service areas

Serve as the primary point of contact for drivers, customers, and internal teams, resolving scheduling conflicts, delays, and service disruptions in real time

Monitor GPS tracking systems and fleet management software to optimize route efficiency, driver performance, and on-time delivery metrics

Mentor and provide guidance to junior dispatchers, supporting training efforts and enforcing standard operating procedures and company policies

Maintain accurate records of driver logs, vehicle assignments, trip manifests, and incident reports in compliance with DOT and company regulations

Coordinate with maintenance teams to manage vehicle availability, scheduling preventive maintenance while minimizing operational downtime

Analyze dispatch data and prepare operational reports to identify trends, inefficiencies, and opportunities for continuous service improvement

About the Company

A well-established transportation services provider, this organization delivers reliable and professional ground transportation solutions for a wide range of clients and industries. With a commitment to safety, punctuality, and customer satisfaction, the company operates a modern fleet managed by experienced professionals who prioritize operational excellence. They serve corporate clients, institutions, and individuals with a full suite of transportation services designed to meet diverse logistical needs. The company fosters a culture of accountability and continuous improvement, making it a trusted name in the transportation industry.

About Caliber

Caliber is a specialized staffing and recruiting firm dedicated to connecting top talent with leading organizations across a variety of industries. With a commitment to understanding both client needs and candidate strengths, Caliber delivers tailored workforce solutions that drive measurable results. Their experienced team of recruiters brings deep industry knowledge and a consultative approach to every search, ensuring the right fit for both employer and employee. Caliber takes pride in building long-term partnerships rooted in trust, integrity, and exceptional service.