Senior Vice President of Operations

As a part of Rackspace Technology’s missionto provide exceptional support to ourcustomers, theSVP of Deliveryand Operationswillbe responsible forthe company’s overalltechnical operationsand service delivery,including runningmultiple/simultaneous small projects to large-scale, mission-critical portfolio projects. This role requiresefficientdelivery and quality standards that are the best in the industry. The SVP, Delivery& Operations,will bringexpertiseand discipline to create a measurable impact towards strengthening brand equity and differentiation for the company in the marketbybringing experiencein digital infrastructure, cloud storage,and customer delivery. This leader will be a key member of the Private Cloud Executive Leadership Team (PVC ELT). Essential Duties and Responsibilities Develop and implement delivery strategies that align with the organization's overall goals andobjectives. Build a strongGlobalDelivery and Operations engine to enable growth and profitability. Drive delivery and operational initiatives related to service delivery efficiency, processexcellence,and operationalexcellence;and ensure common operating standards,processes,and metrics. Implement quality control measures to ensure that deliverables meet the required standards. Oversee the planning,execution,and completion of projects; ensuring that projects are delivered on time, within scope, and within budget. Must have experiencewith multi-cloud platforms and cloud migration strategies,and leveragingAI to deliver innovative capabilities and drive operational efficiencies Operate in a matrixed, cross-cultural environment with experience in Go-to-Market Services creation and delivery operations & supply chain Engage the highly competitive talent landscape to proactively shape theperceptionof Rackspace asa great placeto work and build a career Enable greater collaboration across different teams in the company Act as an excellent communicator with the ability to win hearts/minds and engage multiple stakeholders across the organization Partner with theGTMorganization to support new business opportunities, delivery status, clientsatisfaction,and problem resolution Drive the overall market narrative and resulting brand differentiation with customers that highlights the true state of the company today Lead a globally diverse, multi-disciplined organization by developing and implementing talent management strategies, fostering shared goals aligned with businessobjectives, and cultivating a culture of high performance through clear metrics, ongoing feedback, and authentic leadership Skills and Experience Prior successful experience as a delivery leader with significant scope and complexity at scale ($1 billion) Proven P&L leadership in a multi-site, distributed, global organization Experience in Digital Infrastructure or Cloud Excellenttrack recordof managing cross-functional technical and non-technical resources A people leader & talent developer who can attract and inspire Proven experience inService Delivery,TechnicalOperations, SupplyChain, andDatacentermanagementpreferred Experience in cross-functional partnershipwith Product, Project Management,GTM, Engineering, and other teams internally as needed to ensure seamless delivery with enhanced user experience to clients Proven success indriving operational initiatives related to service delivery efficiency, performance management, processexcellence,and operational excellence Ability to enable sales and pursue emerging new product opportunities for the company Successfullyoperatedin a matrixed environment Culture champion – servant leadership mentality, authenticity Ability to lead and work autonomously Excellent communicator – able to win hearts/minds; engage multiple stakeholders across the organization Ability to remain open-minded when a pivot or change in direction isrequired Executive presence and gravitas to engage with key internal and external stakeholders Energetic, self-motivated leader who can cultivate a culture of pride and performance Ability and desire to work in a fast-growing, globally distributed, dynamic environment Ability to lead with influence andexpertise Advanced analytical skillsand the ability tomake data-driven decisions Education Bachelor’s degree in business ora relatedfieldrequired. MBA or graduate degreehighlypreferred. "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.