Business Process Excellence Coach (CI/OpEx Coach)

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

The MOS Process Excellence Coach is a senior individual contributor responsible for driving enterprise-wide process improvement and operational excellence across non-manufacturing functions such as Supply Chain, HR, Finance, Customer Service, Product Management, IT, and Commercial/Marketing. This role leads complex, cross-functional initiatives that improve efficiency, scalability, quality, cost, and customer experience. The MOS Coach serves as a trusted advisor to leaders, applies Lean and continuous improvement methodologies, and builds lasting improvement capability across the organization.

Indianapolis, IN is the preferred location for this role; however, qualified candidates in other locations will be considered. Candidates located outside of Indianapolis must be willing and able to travel approximately 50% of the time.

Responsibilities

Enterprise Process Improvement

• Lead large, complex, cross-functional and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment.
• Analyze current-state processes, workflows, and handoffs to identify inefficiencies, risks, root causes, and improvement opportunities.
• Design future-state operating models, workflows, and governance that improve speed, quality, accuracy, and customer experience.

Operational Excellence & Methodologies

• Apply MOS, Six Sigma, and continuous improvement methods in non-manufacturing and knowledge-work environments (e.g., Value Stream Mapping, Kaizen, problem solving, standard work, automation, risk mitigation).
• Translate methodology into practical, business-focused solutions with measurable and sustainable results.

Strategic Partnership & Influence

• Partner with functional leaders to align improvement initiatives with strategic priorities, customer needs, and compliance requirements.
• Influence decisions through strong analytical insight, data-driven recommendations, and executive-level communication.
• Facilitate workshops and working sessions to align stakeholders and accelerate adoption of change.

Capability Building & Coaching

• Coach teams, MOS apprentices, facilitators and leaders on continuous improvement tools, mindset, and behaviors.
• May coach MOS leader or continuous improvement practitioners, developing future process excellence leaders.
• Embed continuous improvement practices and governance to increase organizational maturity.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent education/experience
• 5+ years of experience in business process improvement, operational excellence, or enterprise transformation roles.
• Proven experience leading complex, cross-functional initiatives with measurable business impact.
• Strong facilitation, problem-solving, and stakeholder influence skills
• Ability to operate independently and navigate ambiguity.

Preferred

• MOS or Six Sigma certification (Green Belt, Black Belt, or D5 certification – multiple tools)
• Experience improving service, transactional, or knowledge-based processes
• Exposure to change management and process automation

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position . The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish