Medical Receptionist

Emerald Coast Infectious Diseases / America Medical group is growing again! We are looking for an additional medical receptionist for our busy Infectious Diseases office located in Fort Walton Beach .The Medical Receptionist serves as the first point of contact for patients and visitors in the practice. This role is responsible for providing exceptional customer service, managing patient scheduling, maintaining accurate medical records, verifying insurance information, and supporting the clinical team to ensure efficient daily operations. The ideal candidate is organized, compassionate, detail-oriented, and experienced in a healthcare setting.Key ResponsibilitiesPatient Reception & Customer ServiceGreet patients, visitors, and vendors in a professional and courteous manner.Answer incoming phone calls and respond to patient inquiries.Check patients in and out for appointments.Maintain patient confidentiality in accordance with HIPAA regulations.Provide patients with forms, instructions, and educational materials as needed.Scheduling & RegistrationSchedule, reschedule, and confirm patient appointments.Coordinate follow-up visits, infusions, injections, laboratory appointments, and referrals.Register new patients and update demographic and insurance information.Manage appointment reminders and patient communication.Insurance & Administrative SupportVerify insurance eligibility and benefits prior to appointments.Obtain prior authorizations and referrals when required.Collect co-pays, deductibles, and outstanding balances.Process patient paperwork, disability forms, and medical records requests.Scan, file, and maintain accurate electronic medical records (EMR).Medical Records & DocumentationMaintain accurate patient information within the EMR system.Ensure all required documentation is completed before patient visits.Assist providers and clinical staff with administrative tasks as assigned.Monitor provider schedules to optimize patient flow and clinic efficiency.Team CollaborationWork closely with physicians, nurse practitioners, nurses, medical assistants, and billing staff.Assist in resolving patient concerns and scheduling conflicts.Support clinic operations to maintain a positive patient experience.QualificationsQualifications:Able to pass a background checkHS Diploma or EquivalentPreferred:Knowledge of medical terminologyExperience with Electronic Medical Record (EHR) systems and Microsoft office applicationsIn return for your commitment and hard work, we are willing to offer:$16-$18hr DOEFor Full time Employees after 90 days:Medical, Dental & Vision through CIGNAMedical Plan 100% employer paid for EmployeesDisability and life insurance options available5 days PTOAfter 1 Year:10 days PTO401k with company Match #J-18808-Ljbffr Paycom - ATS