Patient Services Representative

Benefits:

Health insurance

Paid time off

401(k)

Vision insurance

Dental insurance

About the Role:

Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare experiences from the moment they walk through our doors.

Responsibilities:

Greet and check in patients in a warm, professional manner at the front desk

Schedule, confirm, and manage patient appointments using practice management software

Verify insurance eligibility and collect co-pays and patient payments

Accurately enter and update patient demographic and insurance information in the EHR system

Answer and route incoming phone calls, respond to patient inquiries, and relay messages to clinical staff

Maintain patient confidentiality and ensure compliance with HIPAA regulations

File electronic faxes into the EHR

Requirements:

High school diploma or equivalent required; associate degree or medical office certification preferred

1+ year of experience in a medical office, healthcare, or customer service setting

Familiarity with EHR/EMR systems and medical billing or insurance verification

Strong communication and interpersonal skills with a patient-first attitude

Ability to multitask and stay organized in a fast-paced clinical environment

Knowledge of HIPAA guidelines and patient privacy standards

Proficient in Microsoft Office and general computer skills

About Us:

Northland Family Care is a trusted primary care provider serving the Kansas City, MO community with compassionate, patient-centered healthcare. Our patients love us for our attentive, personalized approach to family medicine, and our team members thrive in a supportive, collaborative workplace culture. Join a team that truly cares — about its patients and about each other.