VP/SVP, Head of Business Operations

About the Job

zerohash is looking for a VP/SVP of Business Operations to bring rigor, speed, and cross-functional coordination to how the company makes decisions and scales. We're looking for a senior leader to build, lead, and scale this function from the ground up.

This is a high-visibility, cross-functional leadership role reporting into executive leadership. You will own five connected pillars — business intelligence, AI operational rollout, procurement, new product/market analysis, and organizational design & operating efficiency — and be responsible for turning each into a durable, well-run sub-department rather than a one-off project. You'll work closely with Finance, Compliance, Product, Engineering, and Commercial teams, and will regularly present findings and recommendations to the executive team.

Candidates must be located within a 1-hour driving radius of one of our main office hubs (Chicago, NYC, UK/Amsterdam for EMEA).

Responsibilities

Business Intelligence

• Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business.
• Partner with Finance, Sales, and Product to define the metrics that matter and ensure a single source of truth across systems.
• Turn data into decisions — proactively surface trends, risks, and opportunities to leadership, not just retrospective reporting.

AI Operational Rollout

• Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations — from evaluation and pilots to change management and adoption.
• Identify high-value use cases across teams (support, compliance, engineering, ops) and build the business case, sequencing, and governance for rollout.
• Establish guardrails in partnership with Compliance, Security, and Legal so AI adoption is fast but responsible.

Procurement

• Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows.
• Drive cost discipline and vendor consolidation across software, infrastructure, and professional services without slowing teams down.
• Partner with Legal and Finance on contract terms, renewals, and vendor risk management.

New Product & Market Analysis

• Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies.
• Build the analytical backbone for strategic decisions — pricing, market entry, and build-vs-partner-vs-buy recommendations.
• Identify organic growth opportunities within the existing partner and client base — e.g., cross-sell/upsell potential across current product lines, underpenetrated verticals or geographies, and expansion of existing partner relationships into new use cases.
• Partner with Product and Commercial leadership to translate market analysis into roadmap and go-to-market input.

Organizational Design and Operating Efficiency

• Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.
• Lead process design and re-engineering for scaling operational functions — e.g., support, onboarding, and operations — as volume and complexity grow.

Requirements

• 12–15+ years of progressive experience in business operations, strategy, corporate development, or a related leadership role.
• 5–8+ years of that experience in FinTech; direct experience in crypto, digital assets, payments, or banking / brokerage infrastructure is a strong plus.
• A track record of building functions from scratch — you've stood up teams and processes, not just operated within them.
• Sharp analytical skills paired with genuine comfort in ambiguity; equally credible presenting to a board and rolling up your sleeves on a spreadsheet.
• Experience driving AI or major technology adoption within an operating business, ideally at scale.
• Strong track record in vendor negotiation and procurement strategy.
• Excellent executive communication skills, with experience presenting to C-suite and board-level audiences.
• Based in the United States; ability to travel to team hubs.

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About zerohash

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
zerohash supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.
zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.
The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.
To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.
zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.
At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.

The zerohash Culture

All zerohash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
• Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.