Seasonal Guest Services Representative

Denver Zoo Conservation Alliance (DZCA) honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, United, Curious, Courageous and Transformative in all that we do. The Seasonal Guest Services Representative plays a key role in creating a welcoming and inclusive experience for all guests. In this role, you’ll assist guests, process transactions, balance cash, and help keep daily operations running smoothly. We’re looking for team members who are enthusiastic about guest service, problem-solving, and working collaboratively to foster a positive and inclusive environment. If you enjoy engaging with people in a dynamic setting, we encourage you to apply! This position is for the 2025 SUMMER season and is budgeted through the end of August 2025. Essential Duties and Responsibilities Welcome and greet each guest in a friendly and professional manner while anticipating their needs. Provide an efficient and accurate collection of various fees including but not limited to; admissions, attractions, memberships, programs, and events. Utilize suggestive upselling techniques to enhance the guest experience. Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals Assist with various projects/activities for the Guest Services and Guest Operations department. Collaborate with all DZCA Departments and staff to provide an exceptional guest experience. At Denver Zoo Conservation Alliance, we value continuous learning and adaptability, recognizing that everyone’s contributions help create a positive experience for our employees and guests. To meet our shared goals, job responsibilities may evolve, and team members may be asked to take on additional tasks as needed. Technical / Professional Requirements & Qualifications Prior experience in customer service and cash handling is preferred. Excited to welcome and assist guests of all backgrounds and abilities with a friendly and positive attitude. Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments. Passionate about animals, and nature, and creating fun, memorable experiences for families and guests. Basic computer skills, including familiarity with Microsoft Office Suite, are a plus. Adaptable and organized, able to multitask and problem-solve independently or as part of a team. Willing to work outdoors, in crowded spaces, and assist guests with varying needs. Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency. Position Conditions This role has physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role also requires uniforms and/or usage of Personal Protective Equipment (PPE). Ability to pass a background check and pre-employment drug and alcohol screen. Ability to lift up to 50 lbs. Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat. Compensation The hourly rate for this position is $19.00. Wild Perks As a seasonal team member, you’ll have access to some great perks, including: A Family Plus Denver Zoo Membership – Bring your crew and explore! Exclusive Discounts – Save on concessions and retail. Sick Time Accrual – Because your well-being matters. 403(b) Retirement Account – Plan for your future. Application Process and Timelines This position will remain open until filled. Applications will be reviewed as they are received, and interviews will be conducted on a rolling basis until operational needs are met. DZCA reserves the right to close the position at any time. Denver Zoo Conservation Alliance is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status, or any other characteristic protected by law. #J-18808-Ljbffr