Field Service Technician

TSC-Jacobs (TSCJ) provides custom equipment and service solutions to its Florida customers in the water and wastewater treatment industries. TSCJ values relationships with its employees, customers, consulting engineers, general contractors and OEM’s. As part of Vessco Water, TSCJ’s culture supports high employee engagement and low turnover – each employee counts, each employee matters. Position Summary The Field Services Technician supports the coordination, execution, and operational effectiveness of TSC Jacobs field service operations. This role serves as a critical link between field technicians, service management, customers, and internal operations, ensuring service delivery is efficient, compliant, well-coordinated, and customer-focused. The Field Services Technician plays a key role in scheduling, logistics, documentation, communication, and process execution that enable high-performing field operations. This position blends operational coordination, customer engagement, and technical service support in a fast-paced, service-driven environment. Key Duties And Essential Functions Field Operations Coordination Support scheduling, dispatching, and daily coordination of field service technicians Assist with job planning, routing, and logistics to optimize service delivery and response times Serve as a communication bridge between field teams, customers, and internal stakeholders Service Delivery Support Support execution of service calls, maintenance programs, emergency responses, and project work Track work orders, service tickets, and job documentation Ensure service activities align with safety standards, quality requirements, and operational procedures Customer Communication & Experience Coordinate customer communications related to scheduling, service updates, and job completion Support issue resolution and service follow-up Maintain strong service relationships with municipal, commercial, and industrial customers Documentation, Compliance & Systems Maintain accurate service records, work orders, reports, and documentation Support compliance with safety, regulatory, and internal operational standards Assist with data entry and integrity across service management systems Inventory, Equipment & Logistics Support Coordinate materials, tools, and equipment availability for field teams Support inventory tracking, staging, and replenishment processes Assist with vehicle, equipment, and asset coordination Process Improvement & Operational Excellence Support continuous improvement initiatives across field operations Identify workflow inefficiencies and support process standardization Assist in the development and maintenance of SOPs and service workflows Required Qualifications Education High school diploma or equivalent required Associate’s or Bachelor’s degree in Operations, Business, Technical Services, or a related field (preferred) Experience 2–5 years of experience in field services coordination, operations support, dispatch, or service operations Experience in industrial services, mechanical services, utilities, construction, infrastructure, or technical service environments preferred Technical & Professional Skills Strong organizational and coordination skills Proficiency in service management systems, scheduling tools, and Microsoft Office Strong communication and customer service capabilities Ability to manage multiple priorities in a dynamic operational environment Core Competencies Operational discipline and reliability Attention to detail and data accuracy Cross-functional collaboration Problem-solving and situational judgment Process orientation and continuous improvement mindset Adaptability and resilience in service environments Physical Demands And Work Environment The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional light lifting (20-25 lbs.). Regularly required to type, write, use hands and fingers to handle objects. Regularly Required to sit or stand, reach, bend, and move about the facility. Frequently required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Office: Standard office equipment; work usually performed in an office setting free from disagreeable elements. The noise level in the work environment is minimal. Standard weekly job hours: 40 hours. Benefits Health insurance 401(k) Dental insurance Life insurance Paid time off Vision insurance We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr