NOC Technician

Network Operations Center IVWe have an opening for a Network Operations Center IV at (Scott AFB, IL or Ford Island, HI). Primary responsibilities include:Creating, updating, and managing incident tickets using ServiceNow ITSM+S / JIRA.Monitoring network events and failures 24/7/365 using various tools.Notifying relevant contacts about network incidents.Supporting fault isolation and troubleshooting.Restoring networks and services to full operation.Assisting in training and monitoring Network controllers.Demonstrating extensive proficiency in DISN functions.Basic qualifications include:High school diploma or equivalent and 3 – 5 years of prior relevant experience.Active DoD Top Secret security clearance.DoD-8570 IAT Level 2 baseline certification by the start date.Ability to work in a 24/7 operational environment.Experience in alarm surveillance, fault management, LAN/WAN maintenance, performance management.Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.Moderate understanding of network topologies, including both transport and IP.Preferred qualifications include:Experience in a tech control facility or cyber transport operations.Familiarity with circuit actions and vendor management.IP/Transport architecture experience.SolarWinds and JIRA experience.Experience in a Telco NOC or with inside or outside plant operations.Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.